Motor Vehicle Analyst

Apply:

• In order to be considered for this job opening, you must be a current State of CT employee, of the agency listed above, for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov. 

FOR ASSISTANCE IN APPLYING:

• Please read or watch our Applicant Tips on How to Apply! 

Important Information After You Apply:

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

• Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions;
• Oversees assigned agency project management initiatives;
• Prepares administrative, budgetary, research and management analysis reports;
• Conducts research and corresponding analysis in assigned areas and topics;
• Assesses impact of state and federal legislation on agency programs;
• Researches and designs programs and strategies to enhance customer service delivery options;
• Reviews programs and expenditures for compliance with grant contracts;
• Recommends improvements to agency business practices and oversees the development and implementation of such improvements;
• Provides training and consultative services to agency staff and units;
• Drafts agency procedures;
• Serves on major agency strategic initiative project teams and provides technical and administrative support;
• Designs and/or modifies agency forms;
• Assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies;
• Mediates and resolves contested issues and cases;
• Explains statutes, regulations and policies to the public and agency staff as necessary;
• Acts for the branch manager in their absence;
• Performs lead/supervisory duties as assigned;
• May refer cases for hearings and testify as required;
• Performs related duties as required.

• Knowledge of
  • and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing;
  • agency functions and activities;
  • business and public administration principles and practices;
  • research and data analysis methodologies;
  • grants and contracts preparation and administration;
  • customer service strategies and techniques;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • project management skills;
• Ability to
  • prepare data, reports and studies;
  • analyze problems and recommend effective solutions.

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

NOTE: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
• Successful completion of a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.
• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience and Special Experience.

• Experience with dealer and repairer licensing laws and regulations.
• Experience in conducting motor vehicle research and investigations.
• Experience in report writing including the context and sharing of findings with internal and external stakeholders.
• Experience in conflict and mediation resolution techniques such as addressing conflicts, facilitating open communication, and guiding towards resolution.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.