STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Database User Liaison

Hybrid

Recruitment #240731-2305CL-001

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Introduction



The State of Connecticut, Department of Children and Families (DCF) is hiring a highly motivated Database User Liaison to serve as the first line of support to staff with our DCF's primary database systems (currently including LINK, Provider Information Exchange (PIE) and ultimately CT-KIND).

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • Monday - Friday
  • 8:00am - 5:00pm (including 1 hour lunch)
  • Hartford, CT
The Role:
Incumbents will spend a majority of time supporting data quality efforts required under state and federal statute, while also being a source of information to staff about navigating specific databases tailored to support the agency mission. Database User Liaisons troubleshoot data entry problems with staff, respond to staff inquiries about database issues, determine the nature of database problems (data entry issue or program bug), assist staff and/or IT to correct erroneous data, and test changes from information technology staff to database application. 

NOTE: This class is distinguished from information technology classes in that incumbents utilize knowledge gained by processing agency forms and documents into the supported database application. Incumbents do not support the application from a technical or application development standpoint, but from the perspective of a user.

What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

For Assistance in Applying:

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Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Administrative Services, Children and Families, Emergency Services and Public Protection and Veterans Affairs, this class is accountable for independently performing a full range of tasks associated with serving as a resource to agency staff on the proper use of an agency wide database application.

EXAMPLES OF DUTIES

  • Serves as first line of contact for staff using database; 
  • Responds to staff inquiries about database; 
  • Troubleshoots data entry problems with staff; 
  • Determines nature of staff problem (data entry issue or program bug); 
  • Routes technical issues to appropriate information technology staff; 
  • Assists staff with data entry of information; 
  • Guides staff through data entry screens and fields; 
  • Forwards programming problems to information technology staff; 
  • Tests changes from information technology staff to database application; 
  • Recommends changes for efficient screen flow; 
  • Identifies deficiencies in processing while testing database revisions; 
  • Tracks user issues, including issues found while testing the application; 
  • Trains staff on database use and changes; 
  • Serves as a liaison between agency users and information technology staff for system enhancements; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of agency specific processing methodology; 
  • Knowledge of
    • office systems and procedures; 
    • applications, functions and procedures related to agency; 
    • agency specific terminology; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills; 
  • Considerable ability to operate office equipment including personal computers, computer terminals and other electronic equipment;
  • Ability to
    • read, comprehend and apply procedural guidelines; 
    • articulate ideas and information effectively; 
    • perform research assignments; 
    • examine documents for accuracy and completeness; 
    • operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must be at the level of Office Assistant at the agency with the database application or in the operation of electronic telephone systems.

PREFERRED QUALIFICATIONS

  • Experience with customer support.
  • Experience with data quality reviews, and data validation.
  • Experience with testing software applications.
  • Experience with utilization of LINK database including navigating and searching.
  • Experience utilizing DCF reporting systems such as LINK, ROM, and Mindshare.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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