STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Social Services Program Administration Manager

Hybrid

Recruitment #240802-2490MP-001

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Introduction



The State of Connecticut, Department of Social Services (DSS) is currently recruiting for a Social Services Program Administration Manager in the Integrated Care Unit for the Division of Health Services, located at our Central Office; 55 Farmington Avenue, Hartford, CT.

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • Monday - Friday
  • 8:00 a.m. - 4:30 p.m.
  • Telework usually offered at the maximum level permitted by state and agency policy.
About Us:
The Department of Social Services (DSS) has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities. DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  We serve about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, and online and phone access options.

What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
Discover the opportunity to: 
  • Engage in a rewarding career
  • Assist our employees so they can achieve success
  • Make a difference in the public sector
  • Work together in a collaborative team environment

Selection Plan

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability Services, Developmental Services, Mental Health and Addictions Services, Social Services, and the Office of Early Childhood this class is accountable for managing program/policy planning, development, implementation and monitoring for a major agency program area.

EXAMPLES OF DUTIES

  • Manages staff and/or operations of unit/program;
  • Implements social services programs/policies;
  • Coordinates, plans and manages unit/program activities;
  • Formulates program goals and objectives through the review of agency data;
  • Develops or assists in development of related policy;
  • Interprets and administers pertinent laws;
  • Coordinates research, data analysis and program planning efforts;
  • Monitors, analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service;
  • Identifies and coordinates training needs;
  • Advises leadership of legislative, legal or other program/policy impacts and recommends an appropriate position;
  • Monitors all internally and externally initiated program/policy changes;
  • Researches, prepares and presents testimony to legislative committees, study committees and courts regarding social services issues;
  • Evaluates staff;
  • Prepares or assists in budget preparation;
  • Maintains contacts with individuals both within and outside of agency who might impact program activities;
  • Acts as agency contact with state, federal and community agencies on social services to ensure service delivery;
  • Participates in the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to apply management principles and practices;
    • relevant state and federal laws, statutes and regulations;
    • social services programs, early childhood programs, deaf and hard of hearing programs, programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues;
    • relevant agency policies and procedures;
  • Knowledge of community organizations and social services agencies;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the delivery of social services programs and/or policies.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.

NOTE: For state employees this experience is interpreted at the level of a Program Manager, Operations Manager, Public Assistance Consultant, Planning Specialist and Associate Accountant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in social work, public administration, accounting, early childhood education or a closely related field may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Master’s degree in the behavioral health field or 5 years of experience in psychiatric behavioral health.
  • Experience working in a behavioral health or substance disorder treatment environment.
  • Experience managing a contract of $5 million annually or a contract that serves more than 10,000 individuals per year.
  • Experience with a quality improvement projects.
  • Experience managing or supervising clinical and/or non – clinical staff.
  • Experience developing and managing budgets for programs.
  • Experience in customer service duties and practices.
  • Experience with data analytics.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


Click on a link below to apply for this position:

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