Connecticut Careers Trainee (Social & Human Services) (40 Hour)

YOUR ROLE AS A CONNECTICUT CAREERS TRAINEE (CCT) TARGET CLASS: ELIGIBILITY SERVICES WORKER:

WHAT WE CAN OFFER YOU:

THE CONNECTICUT CAREERS TRAINEE POSITION (TARGET CLASS: ELIGIBILITY SERVICES WORKER) WILL FOCUS ON:

• Assisting and interviewing Connecticut residents seeking state and federal benefits via phone and/or in person to obtain necessary information to determine current and ongoing eligibility of DSS administered programs. 

· Note: DSS provides customer service in a variety of ways, including answering calls and/or providing face-to-face assistance in our Resource Centers.  

• Communicating clearly and empathetically with clients and colleagues. 
• Being flexible and able to adhere to frequent instructions, directives and changes in assignments. 
• Being able to multi-task.  Example: Using various computer applications and programs at once. 
• Reviewing submitted documents and processing cases in the department’s computer database system to make timely and accurate eligibility determinations. 
• Updating the DSS computer system with clear and concise case notes. 
• Responding to client concerns and complaints; informing clients of their appeal rights and the appeals process. 
• Preparing detailed summaries and acting as agency representative in Fair Hearings process. 
• Making appropriate referrals to community partners/agencies based on assessed needs. 
• Attending all mandatory meetings/trainings via Teams and in person. 
• Keeping up to date with program and policy changes through trainings and written communications. 

• Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
• Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
• Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.  
• This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 
• For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Read through this helpful link to prepare for your interview.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

• In a department or institution receives training in introductory governmental work for development of skills and knowledge in field of public administration in order to qualify for advancement into agency professional positions;
• Performs a variety of increasingly difficult duties as skills are acquired during course of training period;
• Performs related duties as required.

• Oral and written communication skills; 
• Ability to
  • acquire knowledge and skills required for the target classification;
  • understand, evaluate and solve problems by exercising judgement and logic;
  • read, interpret and understand written material;
  • perform basic arithmetical computations;
  • interpret charts, graphs and tables;
  • learn and reason;
  • establish and maintain cooperative relations with superiors, associates and general public;
  • utilize computer software.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.