STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

HCBS Manager for Waiver Services

Social Services Program Manager

Recruitment #240807-4580MP-001

Introduction


Unique Opportunity

Are you passionate about making a positive impact in the lives of individuals and families? Do you have a proven track record of managing social services programs? If so, we have a unique opportunity for you! The State of Connecticut's Department of Social Services (DSS) is seeking highly motivated and experienced individuals to join our team as 
Medicaid Home and Community Based Services Manager for Waiver Services (Social Services Program Managers.)

Job Responsibilities
As a HCBS Manager for Waiver Services, you will play a crucial role in supporting the oversight of waivers, quality assurance, provider engagement, and ensuring compliance with federal and state regulations. Your responsibilities will include:
  • Lead and manage a team of dedicated professionals to achieve collective goals.
  • Provide program, regulatory and statutory oversight of federally funded HCBS programs.
  • Enhance care and case management delivery systems by collaborating with relevant stakeholders.
  • Enforce programmatic policies and procedures to ensure flawless execution.
  • Identify areas for improvement and recommend changes to enhance program effectiveness.
At State of Connecticut, we prioritize the well-being of our employees and recognize the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.
Application Instructions
To apply for the position of Social Services Program Manager, please submit your application through our online application portal. Please highlight your relevant experience and how it aligns with the requirements of the role.

We look forward to reviewing your application and considering you for this world-class opportunity!

Selection Plan

  • Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 

  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Read through this helpful link to prepare for your interview.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability Services, Social Services and Department of Children and Families, Revenue Enhancement Division this class is accountable for planning, organizing and directing a major program.

EXAMPLES OF DUTIES

  • Directs staff and operations of a major program which provides social services through the management of district or area offices; 
  • Coordinates, plans and manages evaluation of a program or field reporting system;
  • Participates in program development and implementation; 
  • Develops policies and procedures which relate to program or field operation services; 
  • Analyzes federal and state statutes, programming documents, regulations, etc. to ensure appropriate policies and procedures;
  • Interacts with state, federal and community agencies on human services matters to ensure service delivery; 
  • Determines priorities and develops necessary plans to meet program objectives;
  • Prepares management surveys and reports; 
  • Coordinates activities of staff to meet program goals and project deadlines;
  • Provides technical assistance to field staff; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • principles and practices of social services programs;
    • principles of public administration; 
  • Knowledge of
    • and ability to apply management principles and practices;
    • community organizations and public assistance agencies; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
  • Ability to analyze and
    • recommend solutions to complex problems; 
    • assess impact of legislation, regulations, etc. on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the social services field.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in human services or public administration may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience in Medicaid Home and Community Based Services.
  • Experience in social services program design, development and/or implementation.
  • Experience with care and case management delivery systems.
  • Experience supervising staff.
  • Experience enforcing programmatic policies and procedures and recommending changes.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.