STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

HCBS Quality Assurance and Provider Management Manager

(Social Services Program Manager) Hybrid

Recruitment #240807-4580MP-002

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Introduction



Do you have experience directing and planning major programs for a social services organization? Are you interested in making a difference in your community and serving your state? If so, we invite you to check out this exciting opportunity to join our team!

At the State of Connecticut, Department of Social Services (DSS), we are currently recruiting for Home and Community Based Services (HCBS) Quality Assurance and Provider Management Manager (Social Services Program Manager) to support oversight of waivers, quality assurance, provider engagement and support federal and state compliance measures in the Division of Health Services, located at 55 Farmington Avenue, Hartford, CT.

What We Can Offer You:
Position Highlights
  • This position is full-time, first shift, 40 hours per week
  • Monday - Friday, 8:00AM -  4:30PM
Your role as a HCBS Quality Assurance and Provider Management Manager (Social Services Program Manager)
The HCBS Quality Assurance and Provider Management Manager supports oversight of waivers, quality assurance, provider engagement and support federal and state compliance measures.

Who We Are
The Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  Within DSS, the Division of Social Work administers services to a variety of populations including older persons, families and individuals experiencing crisis, and persons with disabilities.  Programs include, Protective Services for the Elderly, Domestic Violence Support Services, Social Work In-Home Supports and the Conservator of Person and Estate.

We hope you pursue joining our team and encourage you to detail your related experience on the application!

Selection Plan

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. 

Should you have any questions pertaining to this recruitment, please contact Ethan Ives at Ethan.Ives@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Aging and Disability Services, Social Services and Department of Children and Families, Revenue Enhancement Division this class is accountable for planning, organizing and directing a major program.

EXAMPLES OF DUTIES

  • Directs staff and operations of a major program which provides social services through the management of district or area offices; 
  • Coordinates, plans and manages evaluation of a program or field reporting system;
  • Participates in program development and implementation; 
  • Develops policies and procedures which relate to program or field operation services; 
  • Analyzes federal and state statutes, programming documents, regulations, etc. to ensure appropriate policies and procedures;
  • Interacts with state, federal and community agencies on human services matters to ensure service delivery; 
  • Determines priorities and develops necessary plans to meet program objectives;
  • Prepares management surveys and reports; 
  • Coordinates activities of staff to meet program goals and project deadlines;
  • Provides technical assistance to field staff; 
  • Leads the recruitment and hiring of staff, including outreach, interview and selection;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant state and federal laws, statutes and regulations;
    • principles and practices of social services programs;
    • principles of public administration; 
  • Knowledge of
    • and ability to apply management principles and practices;
    • community organizations and public assistance agencies; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
  • Ability to analyze and
    • recommend solutions to complex problems; 
    • assess impact of legislation, regulations, etc. on programmatic goals.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience in the social services field.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in human services or public administration may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience in Medicaid Home and Community Based Services
  • Experience in audit, compliance reporting, and program oversight
  • Experience in quality assurance management 
  • Experience with strategic thinking and problem solving
  • Experience enforcing programmatic policies and procedures and recommending changes 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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