Motor Vehicle Branch Operations Supervisor 1

• In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Performs a wide range of administrative, supervisory and direct service duties as follows:

• Coordinates, implements and maintains effective operational branch office procedures;
• Ensures compliance with central office policies, standards and procedures;
• Ensures the proper maintenance and security of building and grounds, office equipment, supplies, cash and official documents;
• Continuously reviews cash and document controls;
• Has responsibility for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes;
• Negotiates contractual arrangements for the maintenance and repair of the physical plant as required;
• Maintains sufficient inventory;
• Orders supplies; 
• Keeps a variety of records and completes weekly, monthly and yearly reports;
• Oversees and evaluates lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed;
• Adjusts work assignments to accommodate immediate needs;
• Serves as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information;
• Interviews and selects office staff;
• Provides orientation, counseling, evaluation and discipline in accordance with departmental standards;
• Determines, provides and/or oversees training needs of employees;
• Assigns and periodically reviews work for effectiveness;
• Makes work schedules and approves leave time;
• Provides the full range of office services to the public in person, over the phone and through written correspondence;
• Handles the most complex transactions and resolves customer complaints;
• Performs related duties as required.

• Considerable knowledge of
  • the functions and activities of the Department of Motor Vehicles;
  • and ability to apply motor vehicle laws and regulations;
  • the principles of office systems and procedures;
  • clerical detail and recordkeeping including financial recordkeeping
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Skills
  • in handling and counting money;
  • operation of office equipment skills;
• Ability to utilize computer software.
• Supervisory ability.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
• One (1) year as a Motor Vehicle Branch Supervisor may be substituted for the General and Special Experience.
• Two (2) years as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience.

• Experience working with daily operations of the branch including issuing drivers’ licenses, registrations, petty cash, daily deposits, and overage/shortage procedures.
• Experience with face-to-face customer interactions and the de-escalation of situation(s).
• Experience managing Sales Force (SF) and Mainframe Payment (MPay) appointment systems.
• Experience supervising, assigning work, training staff, and problem solving.
• Experience interpreting Motor Vehicle Statutes such as Title 14 and applying them to policies and Branch Operations procedures.
• Experience establishing and managing competing priorities.
• Experience with Microsoft Office, Excel, Teams, CIVLS (CT Integrated Vehicle and License System).
• Experience with written and verbal communication with internal staff and the public.
• Experience working independently and in a team environment.