STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Children and Families Program Supervisor

Hybrid

Recruitment #240919-6584PR-001

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Introduction


What Makes This Opportunity Unique
This is an incredible opportunity for us to come together as a strong, unified team, committed to making a real difference for children and families across Connecticut. As the Children and Families Program Supervisor, you'll be at the forefront, leading our efforts to drive quality improvement strategies and performance outcomes. By working together, we’ll hit ambitious goals for child welfare, ensuring that every achievement is tracked and measured through solid data analysis, both numbers-based and hands-on.

As the Children and Families Program Supervisor, your key responsibilities will include:
  • Leading the charge in advancing continuous quality improvement strategies and plans for child welfare staff and other divisions as needed.
  • Uniting efforts to establish and enforce performance outcomes across child welfare staff and other divisions.
  • Leading all aspects of the precise measurement and reporting of strategies and activities to drive state-wide effectiveness and impact.
  • Providing accurate performance metrics for the state, ensuring consistent evaluation and public transparency of data.
  • Collaborating with divisions and external partners to develop and implement strategies that improve quality across the agency.
  • Collaborating with IT to meet business requirements and maintain federal compliance in data reporting.
  • Commanding Quality Improvement initiatives to improve case practices and impacts for children and families.
  • Interpreting and reporting data using agency platforms and advanced Excel skills.
  • Working on projects aligned with strategic goals and child welfare laws to assess and elevate program performance.
Benefits
We prioritize the well-being of our employees and recognize the importance of maintaining a harmonious work-life balance. Alongside competitive compensation, we provide a range of benefits, including medical, dental, and vision insurance, retirement plans, paid time off, and professional development opportunities.
Your Impact
How do you plan to take a leading role in driving performance and results that directly impact the families we serve?

This position offers a chance to spearhead change and establish key performance metrics for the agency. You’ll focus on enhancing case practices and outcomes for the children and families in our care. This role requires effective communication and collaboration with internal and external partners at all levels, utilizing data to inform decision-making and strategy development. Step up to make a meaningful and lasting impact for the agency and the communities we support.

Selection Plan

    • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.
  • Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
  • In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
  • Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
  • Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • Read through this helpful link to prepare for your interview.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Children and Families this class is accountable for managing administrative child welfare/protective services programs.

EXAMPLES OF DUTIES

  • Manages a component of a program within the agency including oversight of the development and evaluation of specific clinical or behavioral programs; 
  • Ensures specialized services/programs are in compliance with federal, state and department mandates; 
  • Identifies and develops new programs and funding sources; 
  • Schedules, assigns, oversees and reviews work of staff; 
  • Provides training and assistance to staff and/or outside providers; 
  • Conducts performance evaluations; 
  • Determines priorities and plans office work; 
  • Establishes and maintains office procedures; 
  • Develops or makes recommendations on development of policies and standards; 
  • Acts as liaison with other operating units, agencies, outside officials and community regarding policies and procedures, available services and coordination of resources; 
  • Prepares reports and correspondence; 
  • Consults with staff on difficult cases; 
  • Oversees maintenance of records; 
  • Collects and analyzes program data; 
  • May interact with clients and caretakers; 
  • May interact or hear cases concerning retention of a child in community vs. institutionalization; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures; 
    • and understanding of case work principles, methods, and techniques; 
    • factors which influence attitudes and behavior of individuals and families; 
    • community resources and available services; 
  • Knowledge of
    • legal basis for departmental programs and requirements; 
    • child development; 
    • mental health and behavioral challenges facing children and youth; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of professional experience in the field of child welfare, children's protective services, foster services, adoption or social and human services.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity over professional staff responsible for planning, developing or implementing administrative or program services in child welfare, children's protective services, children's mental health or juvenile justice.  

NOTE: For state employees this experience is interpreted at the level of a Social Work Supervisor.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree or other advanced degree in behavioral science, public administration, education, social work or a closely related field may be substituted for one (1) additional year of the General Experience. 
  • For state employees, two (2) years of experience as a Children Services Consultant may be substituted for the General and Special Experience.

NOTE: Closely related fields are: child welfare, applied sociology, social and/or human services, clinical psychology, child development, criminal justice, counseling, human development and family relations, human service, marriage and family therapy.

PREFERRED QUALIFICATIONS

  • Experience leading Quality Improvement projects or initiatives to determine strategies to improve case practice and outcomes for children and families.
  • Experience with the application of the agency's key results and Strategic Plan
  • Experience using LINK, ROM, and other reporting platforms to review, collate, and analyze data and produce reports.
  • Experience using Excel to analyze data and develop reports.
  • Experience partnering with internal and external partners on projects to improve case practice and outcomes for children and families.
  • Experience as a participant or member of a Quality Improvement team related to the ChildStat process and CQI strategy development.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 




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