STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Eligibility Services Supervisor- Benefits and Eligibility

Hybrid

Recruitment #241004-3260SH-001

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Introduction



Are you a current State of Connecticut, Department of Social Services (DSS) employee looking to tackle a more supervisory role? If this sounds like you, we invite you to check out the opportunities below!

The State of Connecticut, Department of Social Services (DSS) is actively recruiting to fill vacancies for Eligibility Services Supervisors in the area of the Benefits and Eligibility (Generalist and Regional Processing Unit).

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • 8:30 a.m. - 5:00 p.m.
  • Monday - Friday
  • Statewide Locations
The Role:
Job duties include, but are not limited to:
  • Schedule, assign. Oversee and review work of staff.
  • Provide staff training and assistance including identifying. planning and implementing training.
  • Conduct performance evaluations.
  • Determine priorities and plan unit work.
  • Establish and maintain unit procedures.
What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Departments of Children and Families and Social Services this class is accountable for supervising a unit engaged in providing eligibility and/or other services to clients of the department's various assistance programs.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews work of staff; 
  • Provides staff training and assistance including identifying, planning and implementing training; 
  • Conducts performance evaluations; 
  • Determines priorities and plans unit work; 
  • Establishes and maintains unit procedures; 
  • Develops or makes recommendations on development of policies and standards; 
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports and correspondence; 
  • Consults with and directs staff in difficult, unusual and/or complex case resolution; 
  • Implements personnel policies and procedures;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of 
    • and ability to interpret and apply relevant agency policies and procedures; 
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations; 
    • available community support and social services resources; 
    • Eligibility Management System; 
  • Knowledge of personnel policies; 
  • Considerable 
    • interpersonal skills; 
    • oral and written communication skills; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in the determination of client eligibility for public assistance.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been acting as a working supervisor or a policy specialist in the provision of eligibility services to clients.

NOTE: For state employees this experience is interpreted at the level of an Eligibility Services Specialist.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

Preference will be given to those who possess the following:
  • Experience working with available community support and social services resources.
  • Experience working with the ImpaCT, AhCT, and other operational systems.
  • Experience with effectively managing eligibility staff with varying challenges and needs.
  • Experience with delegating, reviewing, and monitoring work assignments.
  • Experience with sharing ideas and providing feedback to assist in developing improved procedures to address office operational needs.
  • Experience communicating effectively across all levels of an organization, including both internal and external partners.
  • Experience with Generalist Programs including Supplemental Nutrition Assistance Program (SNAP), Cash, Medical and AhCT state administered programs.
  • Experience with providing training and support to staff on generalist programs.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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