STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Social Services Investigations Supervisor - Child Support

Hybrid

Recruitment #241004-5041SH-001

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Introduction



Are you a current employee of the Department of Social Services who is looking to move into a supervisory role?  Do you have experience in investigation of real and personal assets related to child support obligations?  If so, we have an excellent opportunity for you to join our team as a Social Services Investigations Supervisor – Child Support!

The State of Connecticut, Department of Social Services (DSS) is currently recruiting for several Social Services Investigations Supervisor – Child Support located in Waterbury, CT.

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • 8:00 a.m. - 4:30 p.m.
  • Monday - Friday
  • Waterbury, CT
About Us:
The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, online and phone access options.  Follow us on twitter @ctdss and see what we are all about!

What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews the work of staff;
  • Provides staff training and assistance including identifying, planning and implementing training;
  • Conducts performance evaluations;
  • Determines priorities and plans unit work;
  • Establishes and maintains unit procedures;
  • Develops or makes recommendations on development of policies and standards;
  • Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures;
  • Prepares reports and correspondence;
  • Consults with and directs staff in difficult, unusual and/or complex case resolution;
  • Monitors and coordinates performance of local cooperative agencies;
  • Implements personnel policies and procedures;
  • Prepares unit corrective action plans to comply with quality review procedures;
  • Participates in court proceedings when necessary;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • and ability to interpret and apply relevant agency policies and procedures;
    • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
    • public assistance programs concerning children and the financial obligations related to these programs;
    • investigatory methods and techniques;
    • economic, social and health problems affecting family security;
    • property ownership, personal finances, paternity and child support issues;
    • court procedures, legal terminology and related legal instruments;
  • Knowledge of personnel policies;
  • Considerable
    • problem solving skills;
    • interpersonal skills;
    • oral and written communication skills;
  • Considerable ability to
    • understand and interpret financial and legal documents;
    • negotiate settlements with legally liable party;
  • Ability to utilize computer software and systems;
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
  • For state employees one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience in a lead role with responsibility for communication, training, and leading other employees on a team on behalf of a supervisor or manager.
  • Experience with child support, paternity and support establishment, preparation of court cases, review of court orders, and review of income and assets.
  • Experience applying federal and state regulations and statutes in establishing and enforcing child support orders.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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