STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Claims Examiner

Recruitment #241007-1979CL-001

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Introduction

 ABOUT US:
The Office of the State Treasurer exists to provide and ensure effective financial management of public resources, high standards of professionalism and integrity, and expanding opportunity for State of Connecticut residents and businesses.  We are recruiting for two (2) Claims Examiner positions to support the Unclaimed Property Division.

POSITION HIGHLIGHTS:
  • Full Time, 40 hours per week
  • 1st Shift, Monday - Friday
  • Centrally located in downtown Hartford, close to major highways 
WHAT'S IN IT FOR YOU?
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  Click here for more information.
  • The chance to work for a Forbes top company:  State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Generous paid time off (vacation, sick and personal);
  • Excellent health, dental and supplemental benefits;
  • A comprehensive pension plan.
    This Role IS For You If:
    • You thrive in a complex environment.
    • You are experienced in drafting, preparing and sending letters or responses to customers, personnel or claimants.
    • You are excellent in the detection of falsified/missing information from documents.
    • You have experience with complex databases used to research and retrieve information.  

    Selection Plan

    To Apply:
    • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
    • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
    • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
    • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
    • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
    • For current state employees, salary calculations are not necessarily comparable from three branches of state government (i.e., Executive, Legislative, Judicial) to the other.  
    FOR ASSISTANCE IN APPLYING:
    • Please read or watch our Applicant Tips on How to Apply!
    Important Information After You Apply:
    • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
    • Read through this helpful link to prepare for your interview. 
    • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
    • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
    • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
    • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class in the next twelve (12) months.
    • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
    Connect With Us:
    Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Johnette Tolliver, johnette.tolliver@ct.gov.

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    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In Department of Social Services, Offices of Policy and Management, State Comptroller, Treasurer and University of Connecticut this class is accountable for independently performing a full range of tasks in the examination of claims and supporting documentation for validity, legality and subsequent approval for payment.

    EXAMPLES OF DUTIES

    In the Office of the Treasurer, Unclaimed Property Division (UCP), this position works under the direction of the Claims Supervisor and will be responsible for:
    • Utilizing technology and considerable due diligence to carefully process claims for Unclaimed Property using online system.  
    • Reviewing complex documents that may include court and probate documents, probate documents, business and corporation documentation, finders' contracts, power of attorney, trust documents, bankruptcies, class filings, personal data and more for authenticity in support of claims utilizing UCP Guidelines, state law, and standardized workflows.  
    • Drafting communications with claimants and colleagues.  
    • May communicate with claimants.  
    • Modifying correspondence as necessary.

    KNOWLEDGE, SKILL AND ABILITY

    • Knowledge of
      • relevant state laws and regulations;
      • recordkeeping procedures;
    • Skills
      • interpersonal skills;
      • oral and written communication skills;
      • performing arithmetical computations skills;
    • Ability to
      • read, understand and apply laws and regulations;
      • examine and analyze claims.
    OFFICE OF THE TREASURER:
    • Knowledge of
      • medical terminology; 
      • human anatomy.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Four (4) years of experience in financial record keeping, accounting, purchasing, or claims processing.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

    PREFERRED QUALIFICATIONS

    • Minimum of two (2) years of experience drafting, preparing and sending letters or response to customers, personnel, or claimant's requests for additional information or relaying information or denials about related matters.  
    • Expertise in identifying missing information from required documents and detecting documents that may appear to be falsified.
    • Proven track record of learning new tasks and independently and efficiently completing complex work.
    • Proven experience using and retrieving information from complex databases such as Core, KAPS, Microsoft Office applications, or Salesforce.
    • Experience independently reading, interpreting and appropriately applying particular guideline and internal controls while processing and approving claims.
    • Two or more years' experience independently processing claims or similarly complex processes for legitimacy, compliance with rules, regulations, state laws, and applying office policies to either approve or deny claims.
    • A minimum of six months' satisfactory experience independently reviewing documents submitted for a claim (examples of documents to be reviewed include, but are not limited to, corporate subsidiary listings, trusts, wills, power of attorney, beneficiary or custodial accounts, estate, conservatorship or guardianship documents from Probate Court, divorce decrees, third-party contracts, bankruptcy documents, healthcare claims, or similarly complex documents).

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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