STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Consumer Protection Gaming Regulation Officer

Recruitment #241008-6730AR-001

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Introduction



What We Can Offer You:
Job Highlights:
  • Full-time, 40 hours/week
  • Monday-Friday
  • 10-hour shifts, four days a week (hours and days may vary)
  • Location: Foxwoods Casino and/or 450 Columbus Blvd in Hartford, CT
Position Responsibilities:
This position is a designated essential employee and the primary role is to support the regulation of legalized gaming activities within the State of Connecticut. This is conducted by providing information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes. The Gaming Regulation Officer will examine facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations; investigates patron complaints and effects resolutions; and maintains records and prepares reports.  
The Gaming Regulation Officer will also be responsible for:  
  • Monitors a casino gaming operation;
  • Observes currency exchanges and counts; 
  • Observes and records movement of slot machines; 
  • Identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes; 
  • Monitors state-of-the-art developments in casino operations; 
  • Checks employee licenses to determine validity; 
  • May be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor;
  • Coordinating and liaising with gaming industry licensees and other stakeholders;
  • Perform related duties as assigned. 
DCP Gaming Division:
The DCP Gaming Division is responsible for regulating legal gambling programs in Connecticut which is comprised of casinos, lottery, off-track betting (OTB),  sports wager & online sports wagering, online casino gaming and fantasy contests. This is accomplished through a rigorous program of game and system approvals, licensing, inspections, monitoring, audits, and investigations which are conducted to best safeguard consumer interest and integrity of the gaming process.  

Selection Plan

To Apply:
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
For Assistance In Applying:
  • Please read or watch our Applicant Tips on How to Apply!
Important Information After You Apply:
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Hayley Newhouse, at Hayley.Newhouse@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Consumer Protection this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.

EXAMPLES OF DUTIES

  • Provides information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes;
  • Examines facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations;
  • Investigates patron complaints and effects resolutions;
  • Maintains records and prepares reports;
  • Performs related duties as required.
At a facility simulcasting racing or jai alai matches:
  • Monitor start times and ensure wagers are not accepted after start times;
  • Calculate number of tracks and racers;
  • Prepare, package and bundle entries, forms and worksheets.
When assigned to Lottery Review:
  • Verify lottery license is current;
  • Ensure only active games are displayed;
  • Observe lottery sales for age appropriateness;
  • May monitor drawings.
At a Casino Gaming Facility:
  • Monitors a casino gaming operation;
  • Observes currency exchanges and counts;
  • Observes and records movement of slot machines;
  • Identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes;
  • Monitors state-of-the-art developments in casino operations;
  • Checks employee licenses to determine validity;
  • May be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • relevant state laws and regulations and agency rules;
    • inspection and investigation methods and techniques;
    • the pari-mutuel industry and operations;
    • the casino industry and operations;
  • Skills
    • oral and written communication skills;
    • interpersonal skills;
  • Ability to utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

  • Experience regulating or investigating commercial or tribal casino gaming operations 
  • Experience examining financial records in a gaming or regulated industry
  • Experience investigating complaints in a gaming or regulated industry 
  • Experience interpreting internal controls, standards, procedures or audit reports
  • Experience coordinating with internal and external stakeholders

WORKING CONDITIONS

Incumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.



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