STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Workers Compensation District Operations Supervisor

Recruitment #241008-8148AR-001

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Introduction



The State of Connecticut Workers' Compensation Commission (WCC) is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims and administration of various programs. 

If you enjoy working in a legal setting and have experience supervising employees and office operations, the Workers Compensation District Operations Supervisor position could be for you!   
CONTINUE TO ENJOY
POSITION HIGHLIGHTS

  • Monday - Friday
  • Full Time, 40 hours per week
  • First Shift, 7:45 AM - 4:30 PM
  • Location: Middletown, CT
  • Office/On-Site, with the option to telework one day per week
THE ROLE:
We have an opening for a Workers Compensation District Operations Supervisor in WCC's Middletown Office.
Discover the opportunity to interact with a wide variety of people daily and to work closely with the Staff and Administrative law judges to facilitate the workers’ compensation hearing process. More details can be found in the class specification. 

ABOUT US
The WCC administers the workers’ compensation laws of the State of Connecticut with the ultimate goal of ensuring that workers injured on the job receive prompt payment of lost work time benefits and attendant medical expenses. To this end, the Commission facilitates voluntary agreements, adjudicates disputes, makes findings and awards, hears and rules on appeals, and closes out cases through full and final stipulated settlements.     

Selection Plan

Apply:

  • In order to be considered for this job opening, you must be a current State of CT employee, of the agency listed above, for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting. 
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov. 
FOR ASSISTANCE IN APPLYING:
  • Please read or watch our Applicant Tips on How to Apply! 

Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Read through this helpful link to prepare for your interview. 
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at Sharon.McIntosh@ct.gov.

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    PURPOSE OF JOB CLASS (NATURE OF WORK)

    In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.

    EXAMPLES OF DUTIES

    • Schedules, assigns, oversees and reviews work of staff; 
    • Provides staff training and assistance; 
    • Conducts performance evaluations; 
    • Determines priorities and plans unit work; 
    • Establishes and maintains unit procedures; 
    • Develops or makes recommendations on development of policies and standards; 
    • Acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; 
    • Prepares reports and correspondence; 
    • Troubleshoots and resolves problems related to Commission hearings; 
    • Assists in planning and implementation of policies and procedures; 
    • Serves as liaison with claimants; 
    • Attorneys, insurance company representatives, employers, investigators and Commissioners; 
    • Responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.; 
    • Schedules hearings; 
    • Processes all commission legal and record keeping functions; 
    • Manages Commissioner's caseload and pending litigation schedule; 
    • Identifies and resolves scheduling backlog; 
    • Performs general business functions such as purchasing, mail operations, receiving and inventory control; 
    • Coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services; 
    • May make recommendations on policies or standards; 
    • Performs related duties as required.

    KNOWLEDGE, SKILL AND ABILITY

    • Considerable knowledge of relevant state and federal laws, statutes and regulations; 
    • Knowledge of
      • principles and practices of public administration; 
      • Workers’ Compensation injury procedures in public and private sectors; 
      • legal practices and procedures in Connecticut; 
      • legal hearing procedures; 
      • legal research procedures and terminology; 
      • office procedures such as personnel and payroll practices and purchasing procedures; 
    • Considerable
      • interpersonal skills; 
      • oral and written communication skills; 
    • Ability to
      • comprehend and apply statutes, regulations and administrative policies and procedures; 
      • deliver presentations for external and internal groups; 
      • utilize computer software; 
    • Supervisory ability.

    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.

    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

    Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.

    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
    • A Master's degree in public administration, business administration or a closely related field may be substituted for one (1) additional year of the General Experience.

    PREFERRED QUALIFICATIONS

    • Experience processing workers’ compensation claims
    • Experience with legal hearing scheduling and procedures
    • Experience communicating with claimants, attorneys, and insurance representatives 
    • Experience supervising and reviewing employee’s performance
    • Experience managing operations and competing priorities in an office setting
    • Experience with internal and external stakeholder conflict resolution

    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    ACKNOWLEDGEMENT

    As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.




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