STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Processing Technician

Hybrid

Recruitment #241009-6435CL-001

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Introduction



Are you a self-starter? Are you looking to make a difference? If so, please read on to learn more about this wonderful opportunity!  

The State of Connecticut, Department of Social Services (DSS )currently recruiting a Processing Technician for the Division of Child Support, located in Hartford, CT. 

Position Highlights:
  • Full-time, 40 hours per week
  • First (1st) shift
  • 8:00 a.m. - 4:30 p.m.
  • Monday - Friday
  • Hartford, CT
About Us:
DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.  DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns.  We support the basic needs of children, families, older and other adults, including persons with disabilities.  Services are delivered through 12 field offices, central administration, and online and phone access options.

What’s In It For You:
  • To work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
We hope you take this opportunity to continue your career and make an impaCT!

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application.

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at Christopher.Lavallee@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

  • Performs the most complex duties related to an agency’s clerical processing functions;
  • Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
  • Makes corrections and/or additions;
  • Devises follow up procedures to efficiently and effectively carry out activities;
  • Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
  • Interprets and applies state statutes and regulations relating to the particular processing service;
  • Makes decisions as to case status, transaction permissibility or admissibility;
  • Responds to internal and external inquiries for information and assistance;
  • Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
  • Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
  • Maintains records and logs;
  • Prepares status or statistical reports related to processing function;
  • Assists in maintaining general files in support of processing function;
  • Initiates correspondence in carrying out duties;
  • Types correspondence, forms, file documentation, etc. in support of processing function;
  • May process fees and maintain financial records;
  • May lead lower level clerical employees assisting in carrying out processing responsibilities;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • compose effective correspondence and forms;
    • read, comprehend and apply laws, regulations, and procedural guidelines;
    • organize and coordinate workflow;
    • articulate ideas and information effectively;
    • perform research assignments;
    • devise and maintain record keeping and filing systems;
    • examine documents for accuracy and completeness;
    • operate office equipment including computers, tablets, and other electronic equipment;
    • operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience listening and responding to customer complaints via phone/email contact.  
  • Experience responding to inquiries from other work units or departments/agencies via email or phone contact.  
  • Experience applying agency policies and state statutes and regulations in determining or responding to request for procedural assistance.  
  • Experience using Microsoft 365 products including (Word, PowerPoint, Outlook, Excel, Access, Teams, etc.).  
  • Experience working independently and/or as part of a team.  
  • Experience organizing, coordinating workflow, and working on multiple assignments and/or tasks in a fast-paced environment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.





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