STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Examiner Specialist

Office/On-Site

Recruitment #241028-5832CL-001

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Introduction




The State of Connecticut Department of Motor Vehicles (DMV) invites its agency employees to apply for a Motor Vehicle Examiner Specialist position in the Customer Contact Center in Wethersfield.

WHAT WE CAN OFFER YOU

POSITION HIGHLIGHTS
  • Full Time.
  • First Shift, 8:00 AM to 4:30 PM.
  • Monday - Friday.
  • Location: Wethersfield.
  • Office/On-Site
THE ROLE
The Contact Center is one of the first areas that a customer will call to obtain information. As a fast-paced high volume call center, we answer inbound calls and process customer emails on all aspects of the Department of Motor Vehicles, while providing clear, complete, and accurate information referencing agency statutes, regulation, and procedures.

The Motor Vehicle Examiner Specialist can expect to:
  • Handle inquires via incoming customer calls, emails, and letters regarding obtaining a new registration or license, help with different appointments that are offered.
  • Research and resolve issues as they may relate to vehicle registrations, title, and license.
  • Effectively communicate with others and be able to explain agency statutes, regulations, and procedures to a wide range of audiences.
  • Assist Motor Vehicle Examiners by providing answers to complicated inquiries from internal and external customers.
  • Aid the Head Examiner/Central II Supervisor during times of heavy call volume.
  • Assist in the training of new staff onboarded within the Customer Contact Center.
  • Participate in workgroups of new applications and web process that may require testing.
  • Process updates to the Customer Contact Centers SharePoint as needed.
  • Assist with state and out of state dealers, titling services on a priority phone line providing solutions to complex problematic issues.
  • Participate with advanced Title priority Branch transactions as needed.
  • Instruct Examiners on the use of Salesforce application.

ABOUT US
At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Selection Plan

TO APPLY
  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited.  If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. 
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING
  • Please read or watch our Applicant Tips on How to Apply.
IMPORTANT INFORMATION AFTER YOU APPLY
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
CONNECT WITH US
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. 
  • Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at brittney.woodley@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles this class is accountable for independently performing a combination of duties in registration and licensing functions.

EXAMPLES OF DUTIES

  • Examines and reviews forms for completeness, accuracy, legibility, and conformance with regulations;
  • Determines if transactions are subject to sales and use tax and computes amounts due;
  • Verifies proof of ownership and/or existence of encumbrances on all applications such as motor vehicle, motorcycle, bus, truck, camper, boat and miscellaneous vehicle registrations;
  • Examines certificates of title and other documents and supporting data;
  • Issues motor vehicle registrations;
  • Determines if transactions are new, transfers, class transfers or record transfers and processes accordingly;
  • Utilizes automotive manuals for verification of details on registrations;
  • Examines current suspension file to verify eligibility of applicants to receive registrations and/or operator licenses;
  • Answers questions from general public on laws, regulations, procedures and official motor vehicle forms;
  • Collects taxes and/or fees, balances cash records and prepares deposits;
  • Operates and responsible for security of assigned equipment, supplies and receipts;
  • Performs related duties as required. 
BRANCH OFFICES:
  • Deals directly with general public, performs limited restorations of driver’s licenses or motor vehicle registrations;
  • Issues boat registrations and toll plates;
  • May perform photo licensing activities;
  • Performs related duties as required.
CENTRAL OFFICES:
  • Performs as a unit specialist examining registration and title applications forwarded from branch and other areas for completeness, accuracy, legibility and conformance with Connecticut State Statutes prior to final approval for issuance of documents;
  • Researches title history on vehicles;
  • Works with DMV inspectors and/or local and state enforcement agencies;
  • Determines compliance with motor vehicle “brands” from other jurisdictions and applies them to Connecticut Certificate of Titles;
  • Issues Connecticut duplicate title certificates;
  • Issue ownership documents related to abandoned motor vehicles;
  • Researches insurance compliance issues and disputes;
  • Processes payments of civil penalties and fee adjustments;
  • May research stolen vehicles;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of the functions and activities of the Department of Motor Vehicles;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • maintain records;
    • examine documents for completeness, accuracy and compliance with established requirements;
    • read, understand and apply motor vehicle laws, regulations, policies and procedures;
    • handle and count money;
    • perform arithmetical computations;
    • operating various types of office equipment.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Four (4) years of clerical experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved the issuance of official documents requiring the examination of applications and supporting documentation.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
  • One (1) year as a Motor Vehicle Examiner may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

  • Experience working within the Agency processing customer inquiries pertaining to licensing, registration, and official documents.
  • Experience managing and meeting deadlines with competing priorities
  • Experience collaborating with staff.
  • Experience in training employees on Agency procedures.
  • Experience in communicating and collaborating with internal units.

CHARACTER REQUIREMENTS

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.




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