STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Motor Vehicle Operator License Agent

Recruitment #241113-4610PS-001

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Introduction




The State of Connecticut, Department of Motor Vehicles (DMV) is seeking qualified applicants to fill vacancies for the position of Motor Vehicle Operator License Agent.

This recruitment will be used to fill an immediate need at the Danbury, Hamden, Old Saybrook, and Wethersfield branch locations.

Future vacancies may be filled in any of the following locations as they become available: Bridgeport, Cheshire, Danbury, Enfield, Hamden, New Britain, Norwalk, Norwich, Old Saybrook, Waterbury, Wethersfield, Winsted (Winchester) and Willimantic (Windham).

Please select all location(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.

WHAT WE CAN OFFER YOU:
POSITION HIGHLIGHTS:
  • Full-time (40 hours per week)
  • First shift; Tuesday - Saturday
  • Tuesday, Wednesday, and Friday:  7:30 AM to 4:45 PM
  • Thursday:  9:00 AM to 6:15 PM
  • Saturday:  7:45 AM to 12:45 PM
  • Location:  Danbury, Hamden, Old Saybrook, Wethersfield, CT
  • This position is on-site/in office
THE ROLE: 

  • As a Motor Vehicle Operator License Agent, you will work in a fast-paced customer service oriented environment at a motor vehicle branch office with a high volume of face-to-face customer contact. 
  • The successful incumbent will independently conduct pre-road test vehicle inspections, conducting road test evaluations, administering knowledge test and reviewing documents.



ABOUT US:
The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Please watch the video below to see what it's like to be a State of CT employee! 

Selection Plan

  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
  • These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the Talent Acquisition Professional listed on this job posting.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
  • Please read or watch our Applicant Tips on How to Apply.
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Read through this helpful link to prepare for your interview.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:
  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Anamaria Giangarra at Anamaria.giangarra@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles, Branch Operations this class is accountable for independently performing a full range of tasks in the administration of motor vehicle operator licenses and licensing and regulation of commercial and secondary driving school functions.

EXAMPLES OF DUTIES

  • Conducts a variety of examinations including written, oral, eyesight and road driving skills at departmental offices or other designated locations; 
  • Scores examinations, notifies applicants of examination results; 
  • Answers questions about motor vehicle laws, regulations, policies and procedures from applicants and/or other members of the public; 
  • Maintains records of examination results; 
  • Prepares reports of activities as necessary; 
  • Performs safety check of vehicles; 
  • Notifies vehicle owner of any problems observed; 
  • Reviews and approves all documents required for those individuals applying for licensure to operate a driving school; 
  • Inspects driving school facilities for initial approval and on an ongoing basis; 
  • Inspects driver training vehicles; 
  • Certifies driving school instructors initially and on an ongoing basis; 
  • Monitors classroom and behind the wheel training given to students; 
  • Monitors insurance status of driving schools and reports violations to appropriate agency authority; 
  • Applies enforcement actions as directed in all areas relating to Motor Vehicle law and/or regulatory violations encountered relevant to driving school operation; 
  • May perform vehicle safety inspections; 
  • May address driving school classes about topics such as motor vehicle safety, safe driving and motor vehicle laws and regulations; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of
    • parts, equipment and mechanical operation of motor vehicles; 
    • safe driving and vehicle safety techniques and standards; 
  • Skills
    • interpersonal skills; 
    • oral and written communication skills; 
  • Ability to
    • administer and evaluate a variety of examinations; 
    • deal effectively with others.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in the field of education, training or other academic instruction, law enforcement or business providing instruction, handling customer complaints and resolving customer relations problems.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in the field of education, law enforcement, communications or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
  • Graduation from an accredited vocational technical school specializing in automotive mechanical repairs may be substituted for one (1) year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience with vehicle safety techniques and regulations.
  • Experience with the mechanical functions of a Motor Vehicle.
  • Experience dealing with the general public in a face-to-face settings and de-escalating customer issues.
  • Experience with verbal and written communication including preparing reports.
  • Experience with reviewing and interpreting motor vehicle laws, regulations, policies, and procedures.
  • Experience communicating with internal and external stakeholders.
  • Experience monitoring written and practical exams independently.

SPECIAL REQUIREMENTS

  • At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
  • Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.

PHYSICAL REQUIREMENTS

  • Incumbents in this class must be in good health and must have and retain sufficient physical strength, stamina, agility, visual and auditory acuity to effectively perform the duties of the class. 
  • Incumbents must maintain physical ability to stand for prolonged periods of time. 
  • Considerable physical exertion may be required. 

WORKING CONDITIONS

Incumbents in this class may be exposed to some degree of injury from conducting road tests and moderately disagreeable conditions encountered working outdoors.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. 


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