Developmental Services Director Of Service Development & Support

We are seeking a versatile and hardworking individual to become the DS Director of Service Development and Support in the Department of Developmental Services (DDS), Central Office. This position, based in Hartford, involves leading all aspects of our specialty case management units and working towards continuous improvement. You will also be responsible for developing and implementing case management policies and curricula that align with our commitment to excellent service delivery. This is a full-time 1st shift position, 40 hour work week, Monday through Friday. However, must be flexible in order to meet the needs of the agency.

Key Responsibilities

• Coordinate the specialty case management units reporting to DDS Central Office.
• Develop and strictly implement comprehensive case management policies.
• Build and update training curricula to ensure our team delivers flawless services.
• Collaborate with other departments to ensure outstanding service development and support.
• Monitor and evaluate the efficiency of case management strategies and make recommendations for improvements.
• Lead initiatives aimed at improving service delivery and support frameworks.
• Ensure compliance with all relevant regulations and standards.
• Provide mentorship and support to case management staff to help them achieve their professional goals.

Why Join Us?
At the State of Connecticut, we value collaboration, innovation, and inclusion. Our team is dedicated to making a positive impact through high-quality service delivery and encouragement. You will have the opportunity to work with passionate professionals and contribute to a world-class organization that is committed to excellence in everything we do. If you are determined to succeed and thrive in a dynamic and outstanding environment, we invite you to apply for this exceptional opportunity. We offer an encouraging and inclusive work environment that values diversity and innovation.

• In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 
• Please visit our 'Applicant Tips on How to Apply' page or view our tutorial. 

• The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at (860) 418-6148 or Edward.Magnano@ct.gov.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.  
• In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.   
• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.  
• Note:  At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.  These documents may include:  a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.  Applicants must meet the minimum qualifications as indicated to apply for this position.  
• Should you have questions pertaining to this recruitment, please contact Liz Pinette at elizabeth.pinette@ct.gov. 
• This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. 
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. 
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.  It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.  Requests should be made to DAS.SHRM@ct.gov. 
• For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. 
• Read through this helpful link to prepare for your interview. 

In the Department of Developmental Services this class is accountable for directing and managing program and service development efforts of the department.

Eight (8) years of experience in the provision of human service or education programs.

Two (2) years of the General Experience must have been in a supervisory or managerial capacity with primary responsibility for planning, developing or coordinating services or programs.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in public administration or a behavioral science such as psychology, rehabilitation therapy or social work may be substituted for one (1) additional year of the General Experience.

• At least 5 years of experience as a Case Management Supervisor and 2 years of experience in a managerial position preferably focused in case management.
• Experience working with national associations and other sister agencies focused on promoting person centered practices and techniques.
• Familiarity with Case Management policy development.
• Experience working with Labor and Labor Relations.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.