STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

Processing Technician

Recruitment #241216-6435CL-001

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Introduction


The State of Connecticut, Secretary of the State (SOTS) is currently seeking detail- and customer-oriented individuals eager to contribute their experience within the Legislation and Election Administration division as a Processing Technician. Join our team and embark on a rewarding career that offers growth, superlative benefits, and a culture that encourages work/life balance.

WHAT WE CAN OFFER YOU
  • Work for a Forbes top company - ‘Forbes’: State of Connecticut Ranked One of the Best Employers of 2023.
  • Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
  • Robust pension plan and supplemental retirement offerings to secure your financial future.
  • Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
  • We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.
  • A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
  • Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
  • Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.
POSITION HIGHLIGHTS
  • Full-Time, 40 hours per week
  • Monday through Friday
  • Location: Hartford, CT
  • Hybrid (office/telework) may be available
THIS JOB IS FOR YOU IF
  • You thrive on managing complex clerical workflows and can independently oversee a comprehensive processing service.
  • You enjoy problem-solving and are skilled at analyzing documents for accuracy, completeness, and compliance with laws, regulations, and procedural guidelines. 
  • You are detail-oriented and organized, with the ability to develop and maintain filing systems, calendars, and tracking tools for efficient workflow management.
  • You excel in customer service and can provide clear, professional support via phone and email to a variety of stakeholders, including members of the public and state officials. 
  • You can quickly learn and apply new work processes, technologies, or systems with minimal onboarding time.
  • You want to do work that matters and want to build a better Connecticut with the Office of the Secretary of the State.
DISCOVER THE OPPORTUNITY TO
  • Serve as the primary point of contact for organizing and maintaining legislative acts, regulations, and public documents in compliance with state statutes and division policies;
  • Assist Elections Officers and Staff Attorneys by coordinating clerical tasks related to elections, primaries, nominating procedures, and voting rights, ensuring timely and accurate processing of required documents; 
  • Examine incoming materials for accuracy, completeness, and compliance with applicable laws and regulations;
  • Respond to inquiries from the public, state officials, and external stakeholders via phone and email, providing guidance and information on election-related procedures and public records; 
  • Develop and manage filing systems, tracking procedures, and calendars of critical deadlines to support the division’s operational needs;
  • Draft, edit, and distribute correspondence, forms, and status reports to ensure effective communication and documentation of the division’s processing activities;
  • Act as a liaison with internal and external stakeholders, including attorneys, judicial officials, and social welfare representatives, to verify information and complete transactions related to division functions;
  • Perform related duties as required. 
ABOUT US
Through the dedication of knowledgeable staff and advanced technology, the Office of the Secretary of the State works as a team to provide a wide range of services for the people and businesses of Connecticut. We are a repository of records for the State and provide important information and resources regarding business and commercial filings, elections, and authentication as prescribed by the constitution, and federal and state laws. We seek to bolster business development opportunities, and foster a more inclusive political process by educating, informing and engaging communities in youth and civic preparation.

The agency is designated by the Constitution and Connecticut General Statutes as the official keeper of a wide array of public records and documents. As a vital source of information regarding various businesses, commercial lenders, elections, legislation, regulations and other areas, this office is responsible for responding to more than 600,000 requests for information annually.   

The Legislation and Election Administration Division (LEAD) administers, interprets and implements all state and federal laws pertaining to elections, primaries, nominating procedures, and the acquisition and exercise of voting rights. The Division encourages and monitors the implementation of the National Voter Registration Act and other voter registration efforts in Connecticut. In addition, the division is the official keeper of all acts, orders, grants and resolutions of the General Assembly, receives and maintains legislation, regulations and a wide range of other public documents as required by statute, and administers Connecticut’s notary public program.

Selection Plan

For assistance in applying, please visit our 'Applicant Tips on How to Apply' page

APPLYING FOR THE POSITION
  • For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Judicial or Legislative) to the other.
  • In order to be considered for this job opening, you must meet the Minimum Qualifications listed on the job opening. The minimum experience and training requirements must be met by the close date of the job opening, unless otherwise specified. You must specify your qualifications in your application. 
  • Ensure that your application is complete before submitting it. To comply with Public Act 21-69, the State of Connecticut no longer requests resumes during the initial application process. Once your application is submitted into the JobAps system, you cannot make revisions.
  • To receive educational credits toward qualification for this job posting, the institution must be accredited. For institutions located outside of the U.S., you must provide documentation from a recognized USA accrediting service specializing in determining foreign education equivalencies to the recruiter listed on this job posting.
  • All application materials must be received by the recruiting agency by the specified deadline. Late applications will not be considered. Candidates may request a rare and documented exception for events that incapacitate them during the entire duration of the job posting period by providing a legally-recognized justification to accommodate such an exception. Requests may be made to DAS.SHRM@ct.gov.
WHAT TO EXPECT AFTER APPLYING
  • Applicants will receive correspondence via email and are also encouraged to monitor their Personal Status Board daily for status updates, notices, and tasks required in the recruitment process.
  • Some postings may require additional referral questions (RQs). You will receive an email with these questions after the posting’s closing date. Check your email and Personal Status Board for notifications, including your spam or junk folders. 
  • You may be required to submit additional documentation supporting your qualifications at any point during the recruitment process. The documentation may include a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, or licensure, at the discretion of the hiring agency.
  • The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • Candidates offered a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees, available at www.ct.gov/ethics.
CONNECT WITH US
  • Due to the high volume of applications, we cannot confirm receipt or status during the recruitment process. Updates will be available through your JobAps portal account. 
  • If you have any questions about this recruitment, please contact Emily Kennedy at emily.kennedy@ct.gov.  
  • Follow the State of Connecticut on LinkedIn to stay updated on our career opportunities and news.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

  • Performs the most complex duties related to an agency’s clerical processing functions;
  • Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
  • Makes corrections and/or additions;
  • Devises follow up procedures to efficiently and effectively carry out activities;
  • Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
  • Interprets and applies state statutes and regulations relating to the particular processing service;
  • Makes decisions as to case status, transaction permissibility or admissibility;
  • Responds to internal and external inquiries for information and assistance;
  • Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
  • Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
  • Maintains records and logs;
  • Prepares status or statistical reports related to processing function;
  • Assists in maintaining general files in support of processing function;
  • Initiates correspondence in carrying out duties;
  • Types correspondence, forms, file documentation, etc. in support of processing function;
  • May process fees and maintain financial records;
  • May lead lower level clerical employees assisting in carrying out processing responsibilities;
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Knowledge of office systems and procedures;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • compose effective correspondence and forms;
    • read, comprehend and apply laws, regulations, and procedural guidelines;
    • organize and coordinate workflow;
    • articulate ideas and information effectively;
    • perform research assignments;
    • devise and maintain record keeping and filing systems;
    • examine documents for accuracy and completeness;
    • operate office equipment including computers, tablets, and other electronic equipment;
    • operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

  • Experience explaining client solutions, speaking clearly, and de-escalating situations, including verbal and written communication and customer service to a diverse population.
  • Experience reviewing and processing documents with high attention to detail and accuracy.
  • Experience with Microsoft Office Suite software to create documents, manage emails, and communicate virtually.
  • Experience with Microsoft Excel to create and maintain spreadsheets and developing formulas to analyze and track data. 
  • Experience utilizing multiple modes of communication including Zoom and Microsoft Teams for meetings, collaboration, and information sharing.
  • Experience contributing effectively to a team environment while managing tasks independently with minimal supervision. 
  • Experience following established procedures to ensure accurate, on-time delivery of services in a high-pressure, deadline-driven environment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and does not discriminate based on race, religion, disability, age, ethnicity, national origin, sex, gender, LGBTQ identification, family status, or military status. Women, people of color, veterans, persons with disabilities and other members of traditionally underrepresented communities are strongly encouraged to apply.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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