STATE OF CONNECTICUT EXECUTIVE BRANCH JOBS

IT Data Network Communication Analyst

Information Technology Analyst 2 (40 Hour)

Recruitment #250106-7604FR-001

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Introduction


The State of Connecticut, Department of Transportation (DOT), is now accepting applications for the position of IT Data Network Communication Analyst (Information Technology Analyst 2) in the Bureau of Finance and Administration, Office of the Commissioner - Division of Technology Services. at our Headquarters in Newington, CT.  

WHAT WE OFFER

  • Visit our new State Employee Benefits Overview page!
  • Professional growth and development opportunities
  • A healthy work/life balance to all employees
  • Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
POSITION HIGHLIGHTS
  • Full time, 40 hours per week
  • Monday through Friday
  • First shift
  • Part of the P-4 (Engineering and Scientific) bargaining unit
  • Office/On-site
THE TEAM
The Office of Information Systems (OIS) directs, manages and oversees the Division of Business Systems and the Division of Operational Systems to provide information technology services to its customers that effectively and efficiently support the agency’s business mission, goals, and objectives. The information technology services provided by the OIS address the dynamic requirements of the Department’s business environment and are a catalyst for the integration of new technology within the Department and the State. OIS serves as the integrator of business requirements and technical capabilities and as the Department facilitator for the dissemination of statewide technology policy and standards.

THE ROLE
The IT Data Network Communication Analyst works within the Networking Services unit providing day-to-day support to the DOT user community, supporting the DOT’s network infrastructure including: 
  • Configuration and deployment of network systems (routers, switches, wireless controllers and access points)
  • Performing network diagnostics
  • Inspecting and installing cabling
  • Coordinating the installation
  • Removal of systems and maintaining electronic records
  • May lead a project team and/or other IT staff as assigned
DOT MISSION
It is DOT's mission to provide a safe and efficient multimodal transportation network that improves the quality of life and promotes economic vitality for the State and the region. We are looking for energetic and driven team players who are passionate about serving the public and about the work we do within the district to deliver the DOT's mission. 

Selection Plan

To Apply:
  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.
FOR ASSISTANCE IN APPLYING:
Important Information After You Apply:
  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
  • This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
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  • Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Hayley Newhouse, at Hayley.Newhouse@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

EXAMPLES OF DUTIES

  • Designs and implements complex communications networks.
  • Diagnoses and resolves problems using network management systems and utilities.
  • Performs related duties as required.
  • Provides user support and on the spot training to users.
  • Assists in executing specific disaster recovery plans.
  • Updates and resolves/closes tickets in DOT Helpdesk system; works with other groups to resolve connection issues with LAN connected services.
  • Coordinates the installation and removal of systems with CTDOT engineers, CTDOT maintenance/repair/Bridge/Property and Facilities, district office representative/supervision, cable service vendors, wireless vendors, contractors, and other CTDOT department units.
  • Maintains and updates both digital and hardcopy records (as needed) such as MS Access database records and generate reports for analysis; update Construction Field Installations sheets; maintain and update, IPTECH maintenance, Cable vendor, Cable maintenance, IP Address, RDP connection and APC UPS status files in Excel.
  • Revises and updates data in Excel sheets and workbooks; generates and analyzes data from Excel sheets; reworks tables in workbook sheets to document, organizes and analyzes data inputs.
  • Assists SME and IT Supervision with deployment of network communications systems and upgrades, assists other groups with troubleshooting, analysis, and reports network conditions as needed to team and supervision.
  • Completes monthly mileage report through STARS application for approval by supervision; accurately maintains and documents mileage sheets.
  • Critiques and reworks network designs as needed working with SME and supervisor, surveys locations and analyzes field systems setups with equipment and infrastructure wiring orientation; consider system user experience with our department LAN and our departments long term maintenance issues with wiring and LAN communications equipment.
  • Troubleshoots network devices such as routers, switches, and access points and network ports on our LAN switches. Inspects data traffic type, utilization. and uptime. Troubleshoots connection issues with system users' devices.
  • Updates and modifies configuration templates and routine process notes.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • IT equipment and diagnostic tools; 
    • principles and techniques of systems analysis, design, development and programming; 
    • principles of information systems; 
    • principles and theories of business and planning functions; 
    • programming languages; 
    • capabilities of computer technology; 
  • Knowledge of
    • methods and procedures used to conduct detailed analysis and design of computer systems; 
    • principles and techniques of software generation and programming; 
    • practices and issues of systems’ security and disaster recovery; 
    • computer operating systems; 
    • project management principles and techniques; 
    • principles and techniques of business information systems re-engineering; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills;
    • skill in technical problem solving; 
    • skill in logic and analysis; 
    • skill in problem solving; 
  • Skills in project coordination; 
  • Considerable ability to
    • analyze, troubleshoot and resolve data communications problems; 
    • write, test and debug computer programs; 
    • use programming development tools; 
    • prepare manuals, reports, documentation and other written materials; 
    • identify, analyze and resolve complex business and technical problems; 
  • Ability to analyze and debug complex software programs.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been performing professional information technology work in such areas as:  installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. 

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training in management information systems, computer science or information technology-related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

  • Experience installing and maintaining software and licensing for network monitoring system applications such as SolarWinds Engineer’s Toolkit, Kiwi CatTools and Cisco Security Analytics (former StealthWatch)
  • Experience processing service orders and performing service removals with assigned cable service account representative for construction field offices and permanent CTDOT locations; maintaining service account records; updating CTDOT Accounts Payable unit with installation and removal of services; assisting Accounts Payable with payment of invoices to help resolve issues and delinquent accounts.
  • Experience configuring routers, switches and wireless controllers and wireless access points.
  • Experience with O365 (Microsoft Excel, Word, Forms, Visio, etc.) or equivalent products.
  • Experience inspecting wiring and installing appropriate Cat 5/6 cable patch cords; installing and connecting fiber cable to routers, switches and patch panels; inspecting jacks after wiring has been completed by vendor or department’s facility personnel and re-terminate as needed; use of Fluke meter (or similar) to test wire and jack connections, range distances; noise quality, patch panel ports, routers, switches, printers and servers.
  • Experience with network protocols and services, specifically DHCP (Dynamic Host Configuration Protocol) and DNS (Domain Name System), and their role in IP networking.
  • Experience with IP subnetting and addressing and experience generating subnets to accommodate host/client requirements.
  • Experience deploying, developing, reading, utilizing and updating access control lists (ACL) with routers and switches.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.


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