Telecommunications Dispatcher

Central CT State University

Recruitment #250304-1336CL-001

Location

New Britain, CT

Date Opened

3/13/2025 1:00:00 PM

Salary

$52,741.00 - $69,162.00/year (Employees new to state service start at minimum of pay plan)

Job Type

Open to the Public

Close Date

3/28/2025 11:59:00 PM

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Introduction

Located in New Britain, CT, Central Connecticut State University (Central) is a constituent unit of the Board of Regents for Higher Education (BOR), Connecticut State Colleges and Universities. As one of the State of Connecticut institutions of higher learning, Central is a regional, comprehensive public university dedicated to learning in the liberal arts and sciences and to education for the professions. Central offers a vibrant learning-centered community dedicated to teaching and to scholarship.

ABOUT THE ROLE:

We are currently accepting applications from candidates who meet the qualifications for a Telecommunications Dispatcher to work at the Police Department, located at 1500 East Street on the campus of Central.

POSITION HIGHLIGHTS:

Full-Time
40 hours per week
This position schedule includes working weekends and holidays
Once hired, shifts will be determined for 1st, 2nd, and 3rd shift

WHAT'S IN IT FOR YOU?

Industry leading health benefits including medical and dental coverage.
Extensive pension plan and supplemental retirement offerings.
Paid time off (including 13 holidays per calendar year).
Professional growth and development opportunities.
Tuition reimbursement for classified employees up to seventy-five percent (75%) of the cost for tuition, books and related fees.
Scholarships available to assist classified employees and/or their dependent children with the financial burden of tuition after completing four or more years of continuous service at Central Connecticut State University.
Culture that encourages work/life balance as well as an employee assistance program.
Work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
We have limitless areas for you to perform relevant and significant work.
State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Selection Plan

FOR ASSISTANCE IN APPLYING:

Please read or watch our Applicant Tips on How to Apply!

APPLYING FOR THE POSITION:

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Judicial or Legislative) to the other.
To be considered for this job opening, you must meet the Minimum Qualifications listed on the job opening. The minimum experience and training requirements must be met by the close date of the job opening, unless otherwise specified. You must specify your qualifications on your application.
Ensure that your application is complete before submitting it. To comply with Public Act 21-69, the State of Connecticut no longer requests resumes during the initial application process. Once your application is submitted into the JobAps system, you cannot make revisions.
To receive educational credits toward qualification for this job posting, the institution must be accredited. For institutions located outside of the U.S., you must provide documentation from a recognized USA accrediting service specializing in determining foreign education equivalencies to the recruiter listed on this job posting.
All application materials must be received by the recruiting agency by the specified deadline. Late applications will not be considered. Candidates may request a rare and documented exception for events that incapacitate them during the entire duration of the job posting period by providing a legally-recognized justification to accommodate such an exception. Requests may be made to Hrrecruitment@ccsu.edu.

WHAT TO EXPECT AFTER APPLYING:

Applicants will receive correspondence via email and are also encouraged to monitor their Personal Status Board daily for status updates, notices, and tasks required in the recruitment process.
Some postings may require additional referral questions (RQs). You will receive an email with these questions after the posting’s closing date. Check your email and Personal Status Board for notifications, including your spam or junk folders.
You may be required to submit additional documentation supporting your qualifications at any point during the recruitment process. The documentation may include a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, or licensure, at the discretion of the hiring agency.
The immediate vacancy is listed above, but your application may be considered for future vacancies in this job class.
Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
Candidates offered a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees, available at www.ct.gov/ethics.

CONNECT WITH US:

Due to the high volume of applications, we cannot confirm receipt or status during the recruitment process. Updates will be available through your JobAps portal account.
If you have any questions about this recruitment, please contact Olivia Duncan at HRRecruitment@ccsu.edu.
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PURPOSE OF JOB CLASS (NATURE OF WORK)

At the Connecticut State Colleges and Universities System, Department of Mental Health and Addictions Services, Connecticut Valley Hospital and the University of Connecticut Health Center this class is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.

EXAMPLES OF DUTIES

Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel;
Provides appropriate dispatch responses to calls such as traffic accidents and injuries on state property and police, fire and medical emergencies;
Determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel;
Operates communications equipment such as computer, radio, telephone and related communications equipment;
Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;
Operates voter system to determine radio transmission capability;
Monitors various cameras and alarm systems within the agency complex;
Logs communications received during shift and maintains records for purpose of ready identification;
Advises other agencies on incidents of special concern;
Contacts and may coordinate with agency units and/or outside agencies such as State Police and local public safety agencies;
Independently responds to calls from the general public and refers to appropriate personnel;
May monitor other state and local police, fire and medical radio frequencies;
May perform varied clerical and statistical work;
Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of
- and ability to operate and monitor communications equipment;
- terminology and coding used in radio communications;
- and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications;
Skills
- interpersonal skills;
- oral and written communication skills;
- computer keyboarding skills;
Ability to
- listen and communicate calmly, effectively and courteously in emergency and non-emergency situations;
- speak proper English and enunciate clearly;
- function and react calmly, effectively and efficiently under stress;
- think and act quickly in emergency situations with judgment and discretion;
- exercise discretion in handling confidential information;
- follow oral and written instructions;
- maintain records.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

One (1) year of experience in dispatching and operation of communication equipment.

PREFERRED QUALIFICATIONS

Preference will be given to those applicants who can effectively demonstrate having received training and/or certification in any other systems related to NEXGEN, NCIC and COLLECT.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems.
Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.