Professional Regulation Systems Support Manager (#MAAZ21)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

This class is responsible for supervising and participating in the implementation and testing of system enhancements and ongoing system maintenance for the Division of Professional Regulation’s information systems that provide vital licensure, permit and regulatory information to businesses, state and federal agencies, and other organizations. 

An incumbent in this class reports to an administrative superior and is responsible for performing/supervising the development, maintenance and enhancement of the Division of Professional Regulation’s information systems, including implementing and testing system enhancements and ongoing system maintenance requests.  A significant aspect of work is providing advisory functional and system development services to ensure efficient and proper control of systems, and that business requirements of the Division are met in compliance with all state and federal laws, rules and regulations. A class incumbent acts as liaison between technical staff, contractors, vendors and agency staff to complete system enhancements, modifications and special projects, and to inform users of system operating problems, changes, corrections, enhancements and new features.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Supervision is exercised over at least two or more merit full-time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
   
• Analyzes functional and/or system processes or problems, developing viable solutions and implementing system enhancements and modifications necessary to effectively operate integrated information systems.
   
• Supervises staff in the maintenance, testing, and troubleshooting of integrated information systems. Provides direction to staff to ensure that systems testing and documentation activities are thorough and accurate data records are maintained.
   
• Evaluates maintenance requests and enhancement proposals to determine if business requirements of the Division are met and cost effective; makes recommendations to management.
   
• Coordinates and oversees projects to improve or enhance systems; assists in selecting vendors, reviews business proposals and works with vendors to ensure system needs are met and within project budget.
   
• Acts as liaison between technical staff, contractors, vendors and agency staff to complete system enhancements, modifications and special projects, and to inform users of system operating problems, changes, corrections, enhancements and new features.
   
• Ensures systems remain on-line and operational through timely and accurate troubleshooting procedures.
   
• Reviews new/revised laws, rules, regulations and policies affecting business processes and recommends changes such as system configuration or data modification, new/updated forms, web content, staff and user training and mass communications.
   
• Reviews complex or unusual problems; advises management when necessary or responds directly to customers.
   
• Prepares reports and maintains records of project status and related efforts.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of applicable Delaware Code and associated regulations.
• Knowledge of information management system architectures, agency system business practices and requirements.
• Knowledge of information system development principles and practices.
• Knowledge of the principles and practices of supervision.
• Knowledge of planning, development, enhancement and implementation of an automated system.
• Knowledge of the operation of computers and networks.
• Skill in the maintenance, testing, analysis, troubleshooting, and modification of an automated information system.
• Skill in planning, coordinating, scheduling and overseeing information systems projects.
• Skill in ensuring systems are in compliance with applicable state and federal laws, rules, and regulations.
• Ability to develop work plans to ensure the most effective use of the system capabilities.
• Ability to plan, assign and evaluate the work of professional staff.
• Ability to analyze complex data and reports and develop plans for their automation.
• Ability to plan, develop and conduct training.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain effective working relationships.

JOB REQUIREMENTS for Professional Regulation Systems Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in interpreting business processes OR Administrative Code laws, rules, regulations, standards, policies and procedures.
2. One year experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
3. Six months experience in integrated information system projects which includes, documenting business processes, conducting data analysis and developing test plans.
4. Six months experience in database management concepts and systems development lifecycle methodology.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.