Telecommunications/Network Technician I (#MADF01)
$40,446.00 Yearly Min / $50,558.00 Yearly Mid / $60,670.00 Yearly Max

Telecommunications/Network Technician II (#MADF02)
$45,798.00 Yearly Min / $57,248.00 Yearly Mid / $68,698.00 Yearly Max

Telecommunications/Network Technician III (#MADF03)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

Telecommunications/Network Technician IV (#MADF04)
$55,182.00 Yearly Min / $68,978.00 Yearly Mid / $82,774.00 Yearly Max

Telecommunications/Network Technician Supervisor (#MADF05)
$55,182.00 Yearly Min / $68,978.00 Yearly Mid / $82,774.00 Yearly Max

Telecommunications/Network Technician Manager (#MADF06)
$62,483.00 Yearly Min / $78,104.00 Yearly Mid / $93,725.00 Yearly Max

Telecommunications/Network Technologist I (#MADF07)
$58,719.00 Yearly Min / $73,399.00 Yearly Mid / $88,079.00 Yearly Max

Telecommunications/Network Technologist II (#MADF08)
$62,483.00 Yearly Min / $78,104.00 Yearly Mid / $93,725.00 Yearly Max

Telecommunications/Network Technologist III (#MADF09)
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$66,489.00 Yearly Min / $83,111.00 Yearly Mid / $99,733.00 Yearly Max

Telecommunications/Network Technologist Supervisor (#MADF10)
$70,750.00 Yearly Min / $88,438.00 Yearly Mid / $106,126.00 Yearly Max

Telecommunications/Network Technologist Manager (#MADF11)
$75,286.00 Yearly Min / $94,107.00 Yearly Mid / $112,928.00 Yearly Max

This class series uses eleven levels of work in the Administrative Services occupational group, Information Technology occupational series. Telecommunication network services describes the technical work required to support a local area network (LAN) and its telecommunications system or the State's wide area network (WAN). Technical support work is divided into two classifications, i.e., Technician and Technologist. Technician support work emphasizes monitoring, operation and maintenance involved in the administration of a local area network and telecommunications (data/voice/video/image) systems, end user assistance through service desk/help desk customer services, and technical systems maintenance through diagnostics and repair. Technologist support work emphasizes researching, investigating, planning, designing and implementing all aspects of local area networks for mid-range and large, complex data networks utilizing multiple information and telecommunications technologies for the integration of business applications, database management, client/server computing and the data network infrastructure with leading edge technologies requiring significant, multi-layer and/or multi-year redesigns of the network. This is a dynamic, rapidly evolving technology-driven area requiring the vision to integrate current and emerging technologies to meet business needs in cost-effective ways.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

TELECOMMUNICATIONS/NETWORK TECHNICIAN

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI).

TELECOMMUNICATIONS/NETWORK TECHNOLOGIST

• Plans, designs and implements new/upgraded data networks to include determination of telecommunications needed such as: types of transmission lines, required speed of lines. Performs or reviews measurements to determine needed bandwidth, location and number of circuits (SMDS) and hardware capacity. Forecast business application needs. Determines and plans: route of multiple protocols, traffic schedules, deployment of upgrades and new installations, etc. Supervises the installation/maintenance of switch rooms, networks, interface and multiplexing equipment, port connections, transmission lines and other telecommunications equipment.
• Projects future business needs and develops strategic business plan for expansion and installation of data network and telecommunications infrastructure using state of the art, leading edge multi-technology disciplines. Make recommendations for short and long term telecommunications capacity, configuration and other planning to meet agency business needs.
• Researches and investigates emerging and leading edge technologies; assesses applicability to business demands and problems and works with the State Office of Telecommunications Management for major network redesigns. Researches and defines agency network design requirements including security, cost/benefit, operational parameters, integration with existing systems and resource utilization. Assesses network impact, load balances and performs other tuning work to ensure efficient and effective utilization of network resources. 
• Plans and implements redundancy. Plans and provides migration methodology to future or next generation network technologies in ways that meet business needs.
• Develop tactical and strategic planning strategies for data networks to ensure network capacity meets current and future requirements. Uses appropriate tools such as network application programs that produce traffic utilization reports, etc.
• Investigates, analyzes, designs, recommends and implements upgrades using an evaluation of the feasibility, compatibility, performance, and cost effectiveness of potential system configurations and vendors.
• Develops the network infrastructure plan. Assesses current network to determine hardware and software requirements, designs routine technical specifications for procurement of new equipment, develops cost estimates for construction and renovation projects. Evaluates potential designs for feasibility and cost effectiveness; presents project plans and recommendations to management as required to ensure business needs are met.
• Oversees and coordinates the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management.

Telecommunications/Network Technician I

The Telecommunications/Network Technician I is the first level in this series. This level performs basic technical procedures in customer support, maintenance and/or administration of a local area network.

• Work is similar to the Technician II level but assignments are structured and performed with close supervision. This level performs full range of less complex, routine activities as a systems administrator, systems technician and/or service desk/help desk technician. Carries out established work processes and operations. Learns agency operations.
• Emphasis is on maintaining functionality of the network, set up and configure PCs and network dependent devices using standard configurations; install network interface cards, printers, drives, monitors, etc.; perform rudimentary training for end users.  Maintain inventory lists, backup schedules and other lists. 
• Provide first level service desk/help desk function for problem resolution. Logs problems, conducts structured telephone interviews to rule out various problem sources, performs preliminary troubleshooting to establish facts and detect malfunctions, e.g., guide user through various tests, obtain and interpret error messages, determine probable problem sources; contact and provide information to technical specialist within or outside the agency; solves practical problems stemming from operational error or minor hardware problems. Perform minor PC repairs and resolves minor procedural problems relating to the operation of applications.
• Guidelines are available in the form of standard operating procedures and policies or techniques, hardware and software manuals, copyrights, and standards/instructions.
• Regular contacts are typically with internal agency staff and with others outside the supervisory chain, regardless of the method of communication, for the purpose of coordinating and gathering information.

Telecommunications/Network Technician II

This is full performance level of telecommunications technician performing journey level technical procedures in customer support, maintenance and/or administration of a local area network.

• Provides systems administration independently e.g., evaluates system performance, troubleshoots network operating systems; coordinates installation or actually installs hardware/software and conducts tests to assure system is operating properly; Coordinates with multiple vendors to resolve issues. Independently provides systems technician services e.g., provides troubleshooting, diagnoses and repairs to include performing some nonstandard device configurations. Installs, monitors, and maintains, at a base level, network and telecommunications devices such as hubs, switches, servers, routers, basic cabling and other basic infrastructure components.
• Provides first and second level support for service desk/help desk functions. Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction. Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.
• Guidelines exist for most situations in the form of standard operating procedures and policies, protocols or techniques, hardware and software manuals, copyrights, and standards/instructions. Interpretation of guidelines involves choosing from alternatives with more than one technically valid solution but one is better than the alternatives depending on the circumstances of the situation.
• Contacts are for the purpose of exchanging or collecting information, e.g., explain operating procedures, gather facts to describe problems to higher level skilled repair technicians, and instructing users on the steps to follow to correct a problem with the operation of equipment.

Telecommunications/Network Technician III

This is the advanced level of telecommunications technician. This level performs complex technical support and/or systems administration at the central office in support of mid-range or most complex local area data networks or the State's wide area data network.

• Provides complex systems administration independently. 
• Provides systems technician services e.g., complex troubleshooting, diagnostics and repairs independently including performing nonstandard device configurations.
• Provides basic network design for new networks, redesign of networks, and upgrades to networks such as location for switches, hubs, cable runs and other network devices and builds the network in ways that make it operational.
• Provides senior level service desk/help desk support resolving the most complex data network infrastructure malfunctions.
• May provide training, guidance and direction to Technicians.
• Contacts are for the purpose of working with network technologists/engineers (agency/vendor/contractual) associated with the LAN in the development and implementation of the networks or providing customer service support to end users.

Telecommunications/Network Technician IV

This is the expert/lead level of telecommunications technician responsible for providing technical, often certified, expertise in the support of mid-range or large scale, most complex networks or the State's wide area network.

• Project leader for major installation/upgrades of IT equipment and/or data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products.
• Lead level, i.e., work or project leader at this level includes overseeing and directing all phases related to multiple simultaneous and/or complex/diverse projects; defining the scope and objectives of projects; formulating and determining work plans, project priorities and time schedules; and coordinating project activities to achieve objectives. Work includes assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards. 
• Determines need for major data network and/or system upgrades based upon network performance problems and issues such as traffic capacity, load balancing, new, large scale back up systems, redundancy, and other software/hardware.
• Provides training, guidance and direction to Technicians in the implementation of upgrades, repairs and the most complex service desk/help desk functions.
• Regular contacts are typically with internal agency staff and with others outside the supervisory chain, regardless of the method of communication, for the purpose of planning for and coordinating installation of network upgrades, re-segmenting networks and consulting with engineer designs/redesigns, and migration to next generation data network.

Telecommunications/Network Technician Supervisor 

This level is the first line supervisor.

• Supervision is exercised over at least two or more merit, full time positions (per the Merit Rules), one of which must be in the telecommunications network services technician series and cannot be limited to contractual staff. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, and recommending hire, fire and discipline. Supervision must include responsibility, as needed, for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances.
• Service Desk/Help Desk Supervisor: Plans, directs and organizes the operations of an automated service desk/help desk services ensuring appropriate coverage for PC/telecommunications/network problem diagnosis and resolution. Work includes overseeing vendor support, system security, establishing/implementing policies/procedures/standards, and evaluating/reporting efficiencies/effectiveness/trends and service levels. May develop and administer service desk/help desk or other service agreements.
• Systems Administrator/Technician Supervisor: Supervises/project leader for installation/upgrades of data network telecommunications infrastructure including planning for and coordinating integration of network upgrades involving such activities as downtime, scheduling resources, testing hardware/software operation, etc. under the direction of higher level Technologists, contractual engineers of proprietary products, telecommunications service providers, or other comparable level technology-oriented individuals.
• Regular contacts are typically with internal agency staff and with others outside the supervisory chain and agency, regardless of the method of communication, primarily for the purpose of clarifying underlying rationale, intent, and motive by educating others on unfamiliar concepts and theories. This goes beyond what has been learned in training or repeating information that is available in another format. For example, clarifies the intent of network system guidelines to users in order to promote their understanding and ensure systems operate efficiently and effectively.

Telecommunications/Network Technician Manager

This is the management level responsible for the daily operations in support of large scale, most complex, Department level data network.

• Staff Management/Supervision Supervises directly and through subordinate Technician Supervisors all data network administration, data network maintenance and data network service desk/help desk functions. 
• Manages deployment of all network hardware and software installations and upgrades.
• Manages and evaluates network operations to include developing and recommending contingency plans and operational policies and procedures; develops needs analysis and makes recommendations for operational enhancements.
• Regular contacts are typically with internal agency staff and with others outside the supervisory chain and agency, regardless of the method of communications, primarily for the purpose of coordinating implementation of department level initiatives, overseeing network operations and resolution of problems and approval of network hardware/software acquisitions.

Telecommunications/Network Technologist I  

This is the full performance level responsible for telecommunications technology planning, designing, configuring and installing midrange or most complex data networks infrastructure, evolution and migrations to next generation networks.

• Regularly makes decisions in situations where the general pattern exists but must be individualized to plan the development or revision of LAN to meet user needs requiring the application of known and established network-based system analysis, design, and programming theory, principles, conceptual models, professional standards and precedents. 
• In conjunction with theories, concepts, and principles, tailors existing guidelines so they can be applied to particular circumstances. For example, evaluates the relevance and efficiencies of existing network, design and programming guidelines in order to prepare and tailor an individualized approach or plan to resolve specific systems design, configuration, implementation and installation issues.
• Contacts are with others outside the supervisory chain, regardless of the method of communication, for the purposes of researching leading edge technologies, gathering information for planning and design purposes, discussing network performance issues with vendors/engineers, management, and users and installing networks.

Telecommunications/Network Technologist  II 

This is the lead level or senior/advanced level of telecommunications technology planning, designing, configuring, and installing mid-range or most complex data networks infrastructure, evolution and migrations to next generation networks.

• Lead level, i.e., work or project leader. Oversees and directs all phases related to multiple simultaneous and/or complex/diverse projects; defining the scope and objectives of projects; formulating and determining work plans, project priorities and time schedules; and coordinating project activities to achieve objectives. The work or project leader is accountable for the work product of two or more full-time equivalent positions, including timeliness, correctness, and soundness. At least one of the subordinate positions must be at the technologist level in this series or at a comparable conceptual level. Typical elements of direct control over other positions by a work or project leader include assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards.
• This level performs senior level work in the implementation and management of a multiple protocol, multiple location network responsible for network operating systems, servers, and peripherals, including server software modules, workstation interfaces, security levels and diagnostic utility software. Functions as an authority in the application and utilization of network analysis principles, practices, theories, concepts, methods and standards.
• Acknowledged as senior level (non managerial) network professional by agency management, along with peers and users, who rely on such positions to provide guidance, direction and instruction on the proper application and/or adaptation of standards, principles, concepts, techniques, protocols and guidelines in the analysis, design, configuration, implementation and installation of LAN systems, including hardware, operating system software, and user applications. Positions are recognized by management and peers as authoritative sources of expertise, requiring a comprehensive knowledge in network technology and apply such knowledge to assignments.
• Applies independent judgment in selecting, adapting and applying telecommunications techniques to solve problems associated with the design, construction, maintenance and operation of all department (i.e., Cabinet level) telecommunications/networks.
• Formulates strategies that support objectives and activities of network systems including changes in direction and new initiatives.

Telecommunications/Network Technologist  III  
 
This is the expert level of telecommunications technology planning, designing, configuring, and installing the most complex data networks infrastructure, evolution and migrations to next generation networks. 

• Serves as the top level individual (non managerial) expert who has an exceptional level of expertise in network system analysis, design, and administration and is the internal consultant to management regarding the direction, consideration and implementation of emerging, leading edge technologies.
• Consults with proprietary engineers regarding system malfunctions, system designs, system capabilities/enhancements, and new technologies.

Telecommunications/Network Technologist Supervisor

This is the supervisory level of telecommunications technology for the most complex data networks infrastructure, evolution and migrations to next generation networks.

• Supervises the development of the most complex telecommunications networks including planning strategies and the design of the networks.
• Supervision is exercised over at least two or more merit, full time positions (per the Merit Rules), one of which must be in the technologist services series and cannot be limited to contractual staff. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, and recommending hire, fire and discipline. Supervision must include responsibility, as needed, for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances.

Telecommunications/Network Technologist Manager

This is the management level of telecommunications technology for the most complex data networks infrastructure, evolution and migrations to next generation networks.This level ensures appropriate network services and infrastructure are developed and maintained. Positions at this level are employed at the Department level involving responsibility for planning networks for the entire Department and responsibility for the integration of the Department's overall network functions. Staff Management/Supervision

• Supervises directly and through subordinate Technologist Supervisors the planning, development and implementation of new data networks and major, complex upgrades to the network telecommunications infrastructure. Administrative Administers multiple network programs/projects providing leadership and direction in shaping a Department's objectives, long-range plans, policies and emerging technologies/methodologies that impact the Department's overall network functions.
• Determines operational, project and program goals and objectives; sets forth general policies; plans, organizes, directs and evaluates the preparation and testing of a business continuity plan for the networks to be exercised in the case of a contingency; develops and implements service agreements; establishes standards for products used.
• Responsible for developing and monitoring budgetary or fiscal elements of operations, projects and/or programs; developing, negotiating and managing public/private partnerships.
• Plans, organizes, staffs, and coordinates work operations with other agency managers, other agencies, and third party providers to ensure integration of the Department's network functions.Network  Policy.
• Provides policy advisory services to top department and state officials.
• Formulates strategies that support objectives and activities of agency networks, including changes in direction and new initiatives.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of the methods and techniques for installing, testing, configuring, troubleshooting and repairing data/voice/video/imaging communication systems and associated wiring, network dependent devices and network infrastructure components.
• Knowledge of the methods and techniques for performing diagnostics and problem resolution associated with computer based systems and local area networks or wide area networks.
• Knowledge of the methods and techniques of voice/video/imaging systems administration and data network administration.
• Ability to communicate effectively.
• Ability to use sound judgment and reach logical conclusions.
• Ability to identify and analyze problems/needs/issues, assess their impact and make recommendations.
• Ability to provide guidance and direction to a variety of people pertaining to applicable laws, rules, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships with a variety of people.

In addition to the above knowledge, skills and abilities, the Technician IV requires:

• Knowledge of the principles and practices of project leadership.
• Skill in providing technical support in the installation of, upgrades to, and troubleshooting for midrange or most complex data network telecommunications infrastructure.

In addition to the above knowledge, skills and abilities, the Technician Supervisor requires:

• Knowledge of principles and practices of supervision.

In addition to the above knowledge, skills and abilities, the Technician Manager requires:

• Knowledge of the principles and practices of management.
• Ability to develop recommended contingency plans and operational policies and procedures.

KNOWLEDGE, SKILLS AND ABILITIES FOR TECHNOLOGIST I:

• Knowledge of the principles and practices of telecommunications/network technology planning, design, configuration and installation for midrange or most complex data networks.

In addition to the above knowledge, skills and abilities, the Technologist II requires:

• Knowledge of the principles and practices of project leadership.
• Skill in the development, implementation and management of a midrange data network.
• Skill in data network principles, practices, theories, concepts, methods and standards.

In addition to the above knowledge, skills and abilities, the Technologist III requires:

• Skill in the development, implementation and management of a most complex data network.

In addition to the above knowledge, skills and abilities, the Technologist Supervisor requires:

• Knowledge of the principles and practices of supervision.
• Skill in the development of planning strategies.

In addition to the above knowledge, skills and abilities, the Technologist Manager requires:

• Knowledge of the principles and practices of management.
• Knowledge of the principles and practices of administration to include development of operational, project and program goals and objectives; policy development; budget development and administration; contract negotiation.

JOB REQUIREMENTS for Telecommunications/Network Technician Supervisor 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in administering computer data networks which includes troubleshooting, diagnosing and resolving hardware and software problems.
2. Three years experience in installing, testing, and configuring computer data networks including associated wiring, network dependent devices and infrastructure components.
3. Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.
4. Knowledge of computer data network design or redesign.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.