Judicial Case Processor I (#MAFC01)
$29,646.00 Yearly Min / $37,058.00 Yearly Mid / $44,470.00 Yearly Max

Judicial Case Processor II (#MAFC02)
$31,546.00 Yearly Min / $39,433.00 Yearly Mid / $47,320.00 Yearly Max

Judicial Case Processor III (#MAFC03)
$33,569.00 Yearly Min / $41,961.00 Yearly Mid / $50,353.00 Yearly Max

Judicial Case Manager I (#MAFC04)
$35,721.00 Yearly Min / $44,651.00 Yearly Mid / $53,581.00 Yearly Max

Judicial Case Manager II (#MAFC05)
$38,010.00 Yearly Min / $47,513.00 Yearly Mid / $57,016.00 Yearly Max

Judicial Case Processing Supervisor (#MAFC06)
$38,010.00 Yearly Min / $47,513.00 Yearly Mid / $57,016.00 Yearly Max

Judicial Case Management Supervisor (#MAFC07)
$43,039.00 Yearly Min / $53,799.00 Yearly Mid / $64,559.00 Yearly Max

Judicial Operations Manager (#MAFC08)
$45,798.00 Yearly Min / $57,248.00 Yearly Mid / $68,698.00 Yearly Max

This class series identifies nine levels of work in the Administrative Services occupational group, Legal Services occupational series and describes case processing and case management work in the Justice of the Peace Court, Court of Common Pleas, Family Court, Superior Court and Supreme Court. Case processing involves the review, preparation and processing of legal/court documents and the performance of specialized activities that support the expeditious disposition of cases. Case management involves the integration of case processing methods and techniques with the application of case flow and caseload management principles designed to move cases through the various steps of the legal process. Cases managed include all cases within the jurisdiction of each court as prescribed by the Delaware Constitution and Delaware Code. 

Note:  The Judicial Case Processor career ladder incorporates levels I, II, and III. The Judicial Case Manager career ladder incorporates levels I and II.  The Case Processor I and Case Manager I levels are to provide entry for hiring new employees into the class series but does not preclude hiring new employees at the higher levels. All positions allocated to the Case Processor career ladder are classified at the III level (highest level in the career ladder); however, depending upon the operational needs of the court, not all courts can support the Judicial Case Processor III level in the career ladder.  To implement the career ladder, current employees are assigned to the level for which they meet minimum qualifications and promotional standards for those levels assigned to the court.   Employees may be promoted through the career ladder in accordance with promotional standards for those levels assigned to the court. The promotional standards, a selection document under separate cover, set forth the criteria that define and describe the complexity of work required for advancement through the career ladder.  The Judicial Case Processing Supervisor, Judicial Case Management Supervisor, Judicial Operations Manager and Judicial Case Management Administrator, although not part of the career ladder, provide competitive opportunity for movement of employees.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

JUDICIAL CASE PROCESSING

• Reviews legal/court documents for completeness, accuracy and compliance with applicable time limitations, costs and court procedures and determines appropriate procedural requirement for processing.
   
• Prepares and issues a wide variety of court and legal documents. Researches case files, records, databases and other sources of information to insure accuracy of case data and resolve discrepancies.
   
• Enters information into manual or automated systems.
   
• Prepares and maintains files and records insuring all required documents are included.
   
• Provides information on court/unit procedures and event status to the public, judges, attorneys and litigants.
   
• Attends hearings and proceedings to provide files, records and case information to judicial officer; records event disposition and administers oaths.

• Assesses case filings to determine placement in case track/program or recommends referral to alternative case tracks.
   
• Interprets and applies court rules, laws and procedural requirements for case events and caseflow management.
   
• Monitors and coordinates case activity through multiple legal events and processes. Tracks case events/status, anticipates case flow problems/causes for delay and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow. 
   
• Develops case management procedures for use by judge or team.
   
• Advises judicial officers regarding various case events that ultimately lead to final case disposition.
   
• Coordinates case activity and events with judicial officers, attorneys, law enforcement agencies and litigants.
   
• Resolves technical case processing issues requiring research of case data and coordinating activities with other agencies and courts.
   
• Researches case files, records and other sources of information to insure accuracy of case data, prepare and issue court documents and resolve discrepancies and issues related to caseflow.
   
• Establishes and maintains contacts with the legal community, other agencies and courts/units, both externally and internally, to ensure case flow is expedited.
   
• Enters case data into automated case management systems; prepares and maintains case files and records. 

Judicial Case Processor I

This is the entry level of case processing work learning the legal processes and procedures and performing the full range of processing activities of limited complexity.

• Receives on-the job training and attends training classes.
• Learns agency operations, automated systems and the application of the rules, laws, policies and procedures to standard case activity.
• Processes legal documents of limited complexity.
• Performs basic entries in automated case management systems.
• Assists higher level staff in processing more complex case activities and legal documents.
• Regular contacts are with litigants, agency staff and other judicial/legal office staff for the purpose of gathering and relaying information in processing case documents.

Judicial Case Processor II

This is the full performance level of case processing work. This level performs the full range of processing activities for a diversity of complex cases. Work is reviewed upon completion.

• Applies court rules, laws, policies and procedures to standard case activities. Interpretations of complex applications in non-standard situations receive supervisory review.
• Processes legal documents for complex cases.
• Performs complex entries in automated case management systems.
• Determines jurisdiction and case type for scheduling purposes.
• Coordinates cases with other case processors that involve multiple court actions in various other functional areas of the court's operations.
• Determines priorities of cases based on court standards and procedural requirements.
• Assists higher level staff in processing the most complex case activities and legal documents.
• Regular contacts are with litigants, judges, case management and other agency staff and other judicial/legal/law enforcement office staff for the purpose of gathering and relaying information in the processing of case activities and resolving complaints and problems.

Judicial Case Processor III

This is the advanced level of case processing. This level performs the full range of processing activities for the most complex cases with minimal supervisory direction.

• Trouble shoots and resolves complex case processing/court support issues, issues involving court customers, the public, case participants and pro se litigants, etc.
• Interprets and applies complex court rules, policies and procedures.
• Prepares and issues legal documents for the most complex cases.  May include consolidating cases for one court appearance.
• Provides technical guidance, training and assistance to lower level staff on new/revised programs, court rules, policies and procedures.
• May assist with scheduling, assigning and reviewing the work of unit staff. May provide input on the development of new/revised processes and procedures.
• Collects data and prepares reports and correspondence on court statistics and operations.
• Regular contacts are with judges, attorneys, litigants, law enforcement officials and defendants to provide complex case processing support.

Judicial Case Processing Supervisor
 
This is the first line supervisor of a unit of Judicial Case Processors or the supervisor of a Justice of the Peace Court. Work may also include performing actual caseload management functions. 

• Incumbents are versed in the operations of the court and associated functions in other courts.Coordinates case activities with other internal and external departments, agencies, and courts.
• Participates in and oversees the processing of court/legal documents to insure cases move forward in accordance with court rules, directives and laws.
• Develops and implements operating procedures.
• Interprets and applies all laws, court rules, directives, policies and procedures.
• Unit supervision requires supervision exercised over two or more merit or judicial classified full time positions per the Merit Rules and Judicial Personnel Rule 5.1350. The elements of supervision include planning, assigning, reviewing and evaluating performance, training and recommending hire, termination and discipline. Supervision also includes responsibility for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals and resolving informal grievances. Overall supervision of the operations of a JP Court.
• Responds to issues and inquiries from the general public, attorneys, litigants and defendants often requiring tact, diplomacy and discretion.

Judicial Case Manager I

This is the entry level of caseload management work learning the legal processes and procedures and case management functions while performing the full range of case management activities.

• Attends training programs and receives on-the-job training in all aspects of cases within a civil or criminal caseload, trial functions, drafting judicial orders and independently managing a caseload.
• Learns the principles, practices, methods and techniques of case management including case type identification, Courtroom management/protocol, and event tracking/ monitoring and case flow management.
• Manages the full range of case management activities under close supervision.
• Learns, interprets and applies court rules, laws and procedural requirements for case events and case flow management.
• Learns the organizational structure, jurisdiction and functions of all courts and the interrelationship with related agencies (i.e. criminal justice and law enforcement agencies, social service/community service agencies, non-profit, governmental).
• Principal contacts are with the public, attorneys, judges, pro se litigants, criminal justice agencies and other courts to obtain information needed to prepare cases, provide information on cases, resolve discrepancies in case data and respond to procedural questions.

Judicial Case Manager II

This is the full performance level of caseload management work performing the full range of case management activities. In addition to the full range of caseload management activities, work may also include supervising case processing support staff.

• Manages the full range of case management activities independently.
• Expedites case flow with minimal judicial/administrative intervention.
• Interprets and applies state laws, court rules, policies and procedures.
• Resolves complex technical issues related to case flow.
• Recommends appropriate action to judicial officer regarding procedural requirements for case event/disposition.
• Principal contacts are with the public, attorneys, judges, pro se litigants, criminal justice agencies and other courts to obtain information needed to prepare cases, provide information on cases, resolve discrepancies in case data and respond to procedural questions.

Judicial Case Management Supervisor 

This is the first line supervisor of a unit of case processors and Judicial Case Managers. Supervision of Judicial Case Managers is required to be classified at this level.

• Incumbents are thoroughly versed in the operations of the court and associated functions in other courts.
• Supervision is exercised over two or more merit or judicial classified full time positions per the Merit Rules and Judicial Personnel Rule 5.1350.  The elements of supervision include planning, assigning, reviewing and evaluating performance, training and recommending hire, termination and discipline.  Supervision also includes responsibility for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals and resolving informal grievances.
• Coordinates case activities with other internal and external departments, agencies and courts/units.
• Provides input in the development of policies and procedures in conjunction with other department/unit managers to insure compliance with overall court objectives and goals.
• Confers with judges/administrators on matters affecting the day to day management of the court's caseload.
• Evaluates operations, develops and implements recommendations for area of specialization/function.
• Regular contacts are with judges, attorneys, litigants, law enforcement agencies and other legal agencies for the purpose of ensuring cases are processes expeditiously and legally.

Judicial Operations Manager 

This is the first line manager of a unit of a court's operations (i.e., 24-hour JP Courts or other designated courts, county-wide operations for CCP, criminal or civil divisions in Family Court, or a major functional unit of Superior Court operations) responsible for program/administrative responsibilities such as implementing policies/procedures, representing the courts' operations in the testing of pilot programs as the subject matter experts and implementing new programs as a result of legislation. Positions typically report to an administrative superior.

• Supervision is exercised over two or more merit or judicial classified full time positions per the Merit Rules and Judicial Personnel Rule 5.1350. The elements of supervision include planning, assigning, reviewing and evaluating performance, training and recommending hire, termination and discipline. Supervision also includes responsibility for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals and resolving informal grievances.
• Participates as a team member in the development of and oversees the implementation of programs designed to expedite work and case flow and to implement new laws and court mandates. Implements and participates in pilot projects.
• Works with a variety of internal and external groups to identify and resolve issues that impact court operations and case flow. 
• Represents the court on various committees, task forces and working groups.
• Regular contacts are with the court's management, other court management, law enforcement officials, judges, and other high level government officials for the purpose of advising on issues, identifying and resolving operational or legal problems and ensuring the court's goals and objectives are met.

Judicial Case Management Administrator

This is the administrative management level.

• Supervision is exercised over two or more merit or judicial classified full time positions per the Merit Rules and Judicial Personnel Rule 5.1350. The elements of supervision include planning, assigning, reviewing and evaluating performance, training and recommending hire, termination and discipline. Supervision also includes responsibility for providing documentation to support recommended corrective and disciplinary actions, signing performance plans and appraisals and resolving informal grievances.
• Responsible for developing and monitoring budgetary or fiscal elements for operations, projects and programs.
• Participates in the development and oversees the implementation of programs designed to expedite work/caseflow on a court-wide basis.
• Works with a variety of internal and external groups to identify and resolve issues that impact court operations. 
• Represents the court on various committees, task forces and working groups.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the knowledge, skills and abilities listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of civil and/or criminal court procedure, rules, policies and procedures.
• Knowledge of the applicable sections of the Delaware Code.
• Knowledge of legal terminology and processes.
• Knowledge of the standard office practices and procedures.
• Knowledge of automated case management systems used to input, retrieve, track and maintain data.
• Knowledge of methods and techniques of case processing.
• Ability to prepare and process documents in an accurate and timely manner.
• Ability to communicate effectively with a variety of court customers, staff and other agencies.
• Ability to interpret legal documents.
• Ability to prepare, and maintain accurate legal records.

In addition to the above knowledge, skills and abilities, the Judicial Case Processor II requires:

• Skill in the use of automated case management systems.
• Skill in the application of court rules, policies and procedures.
• Skill in applying the standards and practices in case processing.

In addition to the above knowledge, skills and abilities, the Judicial Case Processor III requires:

• Skill in the interpretation of court rules, policies and procedures.
• skill in communicating with court customers, especially in sensitive/stressful situations.
• Skill in identifying and resolving complex problems associated with case processing.

In addition to the above Knowledge, Skills and Abilities, the Judicial Case Processing Supervisor requires:

• Knowledge of the principles and practices of supervision.
• Knowledge of principles and practices of caseload management.
• Ability to develop and implement unit operating procedures.

In addition to the above Knowledge, Skills and Abilities, the Judicial Case Manager I:

• Knowledge of civil and/or criminal court procedure, rules, policies and operations.
• Knowledge of the applicable sections of the Delaware Code.
• Knowledge of case processing techniques.
• Knowledge of civil/criminal courtroom protocol and proceedings.
• Knowledge of the principles and practices of caseload management.
• Knowledge of the organization and structure of courts and agencies.
• Knowledge of the operations of criminal justice agencies.
• Ability to coordinate case activities among other court offices, attorneys and litigants.
• Ability to identify and resolve case flow issues.
• Ability to utilize automated systems for input, retrieval and tracking.
• Ability to communicate effectively both orally and in writing, during/including in courtroom proceedings.
• Ability to establish and maintain effective working relationship with judges, court personnel, attorneys and litigants.
• Ability to develop case/team/unit specific processing procedures.
• Ability to exercise sound judgment in recommending case action.

In addition to the above Knowledge, Skills and Abilities, the Judicial Case Manager II requires:

• Knowledge of the principles and practices of supervision.
• Skill in effective and efficient management of cases and a case load.
• Skill in resolving complex issues in managing a caseload.
• Skill in coordinating activities for multiple cases.
• Skill in evaluating and assessing cases, procedures and processes.
• Skill in applying civil/criminal courtroom protocol and proceedings during multiple, concurrent case flow activities.
• Skill in the interpretation and application of court rules, directives, policies and procedures.
• Skill in communicating effectively.

In addition to the above Knowledge, Skills and Abilities, the Judicial Case Management Supervisor requires:

• Knowledge of the principles and practices of supervision.
• Ability to develop and implement operating procedures.

In addition to the above Knowledge, Skills and Abilities, the Judicial Operations Manager requires:

• Ability to plan, develop and implement court operational programs. 

In addition to the above Knowledge, Skills and Abilities, the Judicial Case Management Administrator requires:

• Knowledge of the principles and practices of management and administration.
• Skill in planning, developing, evaluating and implementing case management programs, policies and procedures.
• Ability to develop cost projections for projects and programs.

JOB REQUIREMENTS for Judicial Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in managing cases as they move through the legal process.
2. Six months experience in applying laws, rules, regulations, standards, policies and procedures.
3. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Knowledge of narrative report writing.