Diversion Services Supervisor (#MAFZ04)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

An incumbent in this class is responsible for planning, assigning, reviewing and evaluating the work of staff engaged in providing a variety of services which expedite the processing of civil and criminal petitions filed with the Family Court of Delaware.

An incumbent in this class performs under the direction of a Family Court Director and is responsible for supervising and coordinating the work of unit staff involved in the following activities: child support intake; mediation of child support, custody, visitation, imperiled Family Relations petitions; custody, visitation, presentence, bail and amenability investigations; and arbitration of criminal complaints. Work includes setting priorities and assigning cases to ensure equal distribution of caseload, reviewing case files and reports for conformance to procedure accuracy of content, timeliness and validity of recommendations; and providing input on the development, implementation and evaluation of agency programs, policies and procedures. Typical contacts are with the Division of Child Support Enforcement, Division of Child Protective Services, attorneys, judges, masters, and private Social Service agencies to resolve issues related to unit activities, provide and obtain information and explain and interpret Family Court policies, procedures and jurisdiction.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans and assigns cases to unit staff based on workloads, types and complexity.
   
• Reviews and evaluates the work of staff by conducting staff meeting to discuss problem cases and reviewing reports and case files.
   
• Determines initial and on-going needs of staff through on-the-job training and/or from outside sources.
   
• Provides input on the development, implementation, and evaluation of agency programs, policies and procedures.
   
• Serves as information source to community, clients and other related agencies on Court jurisdiction and services.
   
• Collects and compiles statistical data and prepares monthly and annual unit activity reports; Prepares other special reports as required.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of the principles and practices of supervision.
• Knowledge of the relevant aspects of the Delaware Code.
• Knowledge of Family Court rules, policies, procedures and operations.
• Knowledge of mediation/arbitration methods and procedures as they relate to child support, custody and visitation.
• Knowledge of the operations of the Delaware Criminal Justice System.
• Knowledge of the social and psychological causes of domestic and family disturbances.
• Knowledge of investigation methods and techniques.
• Ability to communicate effectively in both oral and written form.
• Ability to prepare reports and maintain accurate records.

JOB REQUIREMENTS for Diversion Services Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
2. Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs using effective counseling or interviewing techniques as well as other available resources such as service plans or case management systems.
3. Three years experience in mediation.
4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.