Consumer Protection Enforcement Operations Manager (#MBAZ10)
$62,483.00 Yearly Min / $78,104.00 Yearly Mid / $93,725.00 Yearly Max

This class is responsible for planning, developing, managing, and evaluating the Department of Insurance’s Consumer Protection Enforcement Division.
 

The incumbent in the class reports to an administrative supervisor.  The class is responsible for managing the Department’s Insurance Consumer Protection Enforcement Division which includes areas such as Market Conduct, Licensing, Rates, and Forms. Work includes developing, evaluating, and implementing policies, procedures, rules, regulations, goals and objectives.  A significant aspect of the work is representing the Department and/or Insurance Commissioner at the state and national level; and ensuring Division policies and procedures are compatible with the National Association of Insurance Commissioners (NAIC) and federal and state regulations. The class incumbent works closely with industry trade associations, professional agent associations, and peer groups in the National Association of Insurance Commissioners to develop, recommend, and implement uniformity and reciprocity regarding insurance regulations throughout the member states.
 

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Manages and evaluates the Department’s Insurance Consumer Protection Enforcement Division.
   
• Manages, directly and through a subordinate supervisor, professional, administrative support, casual/seasonal, and contractual staff.
   
• Represents the Department and/or Insurance Commissioner before various organizations and on state and national committees, boards, councils, and task forces.
   
• Responds to inquiries from the public, private sector, legislators, insurance industry, and all divisions within the Insurance Department.
    
• Conducts research, analyzes and presents information, and makes recommendations related to the insurance industry.
   
• Develops, evaluates, and implements policies, procedures, rules, regulations, goals and objectives related to state and federal laws, rules, and regulations concerning insurance marketing practices, products, companies, agents,  brokers, and claims adjusters.
     
• Participates in drafting legislation and regulations consistent with other National Association of Insurance Commissioners member states.
   
• Analyzes industry trends and advises the Insurance Commissioner of possible impact on federal and state legislation and policy.
   
• Implements enforcement proceedings against insurance professional licensees for violation of licensure standards and unfair claim settlement and trade practices.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of applicable state and federal laws, rules, regulations, policies, and procedures pertaining to the insurance industry.
• Knowledge of the goals and objectives of the National Association of Insurance Commissioners.
• Knowledge of the principles and practices of management.
• Knowledge of the principles and practices of policy development.
• Skill in interpreting and applying applicable state and federal laws, rules, regulations, policies, and procedures pertaining to the insurance industry.
• Skill in research, analysis, and reporting of insurance and financial market trends and legislative initiatives.
• Skill in supervising staff.
• Ability to make effective and persuasive presentations on controversial and complex topics.
• Ability to analyze and evaluate laws, rules, regulations, policies, procedures, goals, objectives, and operations and recommend and implement changes.
• Ability to establish and maintain effective working relationships with a variety of people.

JOB REQUIREMENTS for Consumer Protection Enforcement Operations Manager 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in analyzing insurance and financial market trends to make recommendations to management.
2. Three years experience in ensuring compliance with insurance industry laws, rules, regulations, standards, policies, and procedures.
3. Six months experience in developing policies or procedures.
4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
5. Six months experience in civil, criminal or administrative proceedings.
6. Knowledge of writing and defending proposed legislation and regulations.