Behavioral Health Case Manager III (#MDDR03)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

A Behavioral Health Case Manager III leads, oversees, and participates in case management and eligibility determination work in a behavioral health or institutional setting, assisting individuals with developmental disabilities, physical or mental illness or those struggling with addiction, in meeting personal, social, health, emotional, or financial needs and achieving personal independence compatible with generally accepted norms.

An employee reports to an administrative supervisor and is responsible for overseeing a program unit or professional and paraprofessionals.  An employee leads staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction, enabling staff to intervene in crisis situations, or directly handles explosive situations.  An employee participates as a member of a multi-disciplinary team to formulate treatment plans.  In addition, an employee provides consultative services to other state and private agencies as well as referring clients to appropriate health and social service agencies.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.   

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction. 

• Refers or assigns cases to the appropriate unit or staff for effective service delivery. Ensures quality of services provided by staff.  

• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.

• Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.

• May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.

• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans. 

• Prepares narrative statistical and court reports, as necessary.  May prepare application forms for benefits or services.

• Provides consultative services to state and private agencies and may participate in community projects.

• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.  

• May supervise two or more merit full-time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.  

• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.    

• Performs other related duties as required.   

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class.   

• Knowledge of managerial and supervisory practices.
• Knowledge of child, adolescent, and adult behavioral health.
• Knowledge of developmental, mental, and emotional disorders, and the social, economic, and psychological implications and behavioral impact.
• Knowledge of family dynamics and reactions to development disabilities and mental illness.
• Knowledge of the principles, practices, methods, and techniques of health and human service work.
• Knowledge of eligibility and other applicable agency, state, or federal laws, rules, regulations, standards, policies, and procedures.
• Skill in assessing availability, role and functions of human service and community resources.
• Skill in interviewing, oral and written communication, and interpersonal relations for effective interactions with client/family providers and agencies.
• Skill in case management.
• Skill in evaluating existing programs and making recommendations for improvement to best meet individual and community needs.
• Skill in applying health and human service practices, programs, and statistical analysis.
• Skill in using computer software and automated information systems to enter, update, retrieve, and report on data in compliance with federal or state reporting requirements.  
• Ability to interpret, explain, and implement applicable rules and regulations.
• Ability to accurately determine client needs, recommend action plans, and assess agency/provider service delivery and performance.
• Ability to deal constructively with aggressiveness, hostility, and other emotional attitudes.
• Ability to maintain effective working relationships with other service agencies, public and private, as well as state and federal regulatory agencies.

JOB REQUIREMENTS for Behavioral Health Case Manager III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
2. Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs. 
3. Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
4. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Six months' experience in narrative report writing.