Health/Human Service Case Manager I (#MDDZ57)
$38,010.00 Yearly Min / $47,513.00 Yearly Mid / $57,016.00 Yearly Max

An employee reports to a technical supervisor and is responsible for interviewing clients, family members, and other appropriate individuals to determine eligibility and health and human service needs. Work involves assessing personal, health, social, or financial needs in accordance with program requirements and coordinating with community resources to obtain client services.  Work also includes preparing case histories, summaries, and logs of case activity. Concurrently, an employee is involved in coordinating with other agencies, hospitals, and resources to prepare for a client's reception of service. Work includes participating with other professionals in program reviews and case reassessments on a regular basis. 

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services. 


• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).


• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.


• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.


• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client. 


• Prepares case histories and reports and maintains records and chronological logs of case activities.


• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.


• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.


• Performs other related duties as required. 

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class. 

Note: Employees are not required to be proficient in the KSAs listed in this section at entry, but within six months to one year of performing work as described in each level of work.

• Knowledge of the principles, practices, methods, and techniques of health and human service work. 
• Knowledge of eligibility and other applicable agency, state, or federal laws, rules, regulations, standards, policies, and procedures. 
• Knowledge of agency, hospital, community functions, resources, and eligibility requirements. 
• Knowledge of interviewing methods and techniques. 
• Skill in writing, and preparing case histories, summaries, logs, reports, and records. 
• Skill in interviewing clients and analyzing, assessing, and determining needs. 
• Skill in providing guidance to clients and establishing effective working relationships with co-professionals. 
• Skill in using computer software and automated information systems to enter, update, retrieve, and report on data. 
• Ability to conduct investigations. 
• Ability to work in stressful situations. 

JOB REQUIREMENTS for Health/Human Service Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of an Associates degree or higher in Behavioral or Social Science or related field.

           OR

1. Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
2. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
3. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Six months' experience in narrative report writing.