Health/Human Service Case Manager Supervisor (#MDDZ59)
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$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

A Health/Human Service Case Manager Supervisor supervises the daily activities of staff by coordinating case management and/or employment and training functions to assist clients in meeting personal, social, health, or financial needs.  Employees also assist administrators in program assessments, planning, and implementation. 

• Supervises a staff of 6-10 professional, paraprofessional and clerical employees. 

An employee reports to an administrative supervisor and is responsible for supervising two or more merit full-time positions by performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.  At this level, work involves providing technical guidance and assistance with complex cases. An employee participates in the development and implementation of programs and services through the review of existing and proposed policies, rules, regulations, and procedures. An employee gathers and assimilates statistics, and prepares and maintains special reports and statistical records. Employees also participate in the coordination and improvement of services and work with provider agencies to ensure timely and efficient service delivery. In addition, an employee serves on task forces/committees and represents divisional programs/agency to the general public. A significant aspect of work is interacting with other agencies, providing information, and responding to requests from clients, community representatives, other agencies, and the general public, which involves explaining programs and policies, handling complaints and grievances, and speaking before the public and groups.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

This class is distinguished from a licensed Social Worker as employees do not perform the following duties:  diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans.  An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans per Delaware Code, Title 24.  

• Supervises two or more merit full-time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.


• Participates in program planning, implementation, and coordination to ensure that program goals and current operations are in compliance with department, federal or state laws, rules, regulations, standards, policies, and procedures.


• Gathers and assimilates statistics and information to ensure program compliance.


• Recommends and implements corrective action as necessary.


• Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services for the care and treatment of clients in a timely, efficient, and cost-effective manner.


• Represents the agency on task forces, committees, and with the general public.


• Provides information to clients, the general public, community representatives, and other agencies in order to explain programs and policies.


• May plan and develop programs which include writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.


• Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.


• Prepares statistical and program evaluation reports.


• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. 


• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.


• Performs other related duties as required. 

The listed knowledge, skills, and abilities give a general indication of the core requirements for all positions in the class series; therefore, the KSAs listed are not exhaustive or necessarily inclusive of the needs of every position in the class. 

Note: Employees are not required to be proficient in the KSAs listed in this section at entry but within six months to one year of performing work as described in each level of work.  

• Knowledge of the principles, practices, methods, and techniques of health and human service work, supervision, and departmental/governmental laws, rules, regulations, standards, policies, and procedures.
• Knowledge of functions and resources of community, government, and private agencies.
• Knowledge of administration, operation practices, research methods, and training techniques. 
• Knowledge of planning principles and report preparation.
• Skill in applying health and human service practices, programs, and statistical analysis.
• Skill in case management. 
• Skill in interpreting policies and procedures.
• Skill in analyzing situations, evaluating information, and recommending courses of action.
• Skill in maintaining effective working relationships with outside agencies, organizations, and associates.
• Skill in using computer software and automated information systems to enter, update, retrieve, and report on data. 
• Ability to plan, delegate, and review the work of others.
• Ability to evaluate issues and explain rules and regulations. 

JOB REQUIREMENTS for Health/Human Service Case Manager Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
2. Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
3. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Six months' experience in narrative report writing.
6. Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.