Family Court Intake Services Supervisor (#MDDZ89)
$51,858.00 Yearly Min / $64,822.00 Yearly Mid / $77,786.00 Yearly Max

An incumbent in this class is responsible for planning, assigning, reviewing, and evaluating the work of staff engaged in providing a variety of services which expedite the processing of civil and criminal petitions filed with the Family Court of Delaware.
 

An incumbent in this class, under the direction of an administrative supervisor, supervises and coordinates the work of unit staff involved in pleadings and petitions filed pursuant to Family Court jurisdiction.  Examples of these pleadings and petitions include child support intake; custody, visitation, and imperiled family relations petitions; custody, visitation, pre-sentence, alimony, divorce, guardianship, termination of parental rights, bail, and amenability investigations; and arbitration of criminal complaints.  A significant aspect of the job is ensuring the provision of services to self-represented litigants in Family Court.  Work also includes setting priorities; managing workload to ensure equal distribution amongst staff; and providing input on the development, implementation, and evaluation of Family Court programs, policies, and procedures.  Typical contacts include the Division of Child Support Enforcement, the Division of Services for Children, Youth, and Their Families, Department of Correction, law enforcement, attorneys, judges, commissioners, and private social service agencies.  These contacts further the resolution of issues and the explanation and interpretation of Family Court policies, procedures, and jurisdiction.
 

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Ensures quality service to Family Court litigants as well as the efficient and effective filing of pleadings and petitions.
   
• Plans, assigns, reviews, and evaluates the work of staff; determines initial and on-going development needs of staff through on-the-job training or the use of outside resources.
   
• Provides input on the development, implementation, and evaluation of Family Court programs, policies, and procedures.
    
• Serves as an informational resource to the community, clients, and state and private agencies concerning Family Court jurisdiction and services.
    
• Collects and compiles statistical data; prepares narrative, statistical, and unit activity reports.

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of the principles and practices of supervision, which includes planning, assigning, reviewing, and evaluating the work of others. 
• Knowledge of applicable statutes of the Delaware Code.
• Knowledge of Family Court rules, policies, procedures, and operations.
• Knowledge of the operations of Delaware’s criminal justice system.
• Knowledge of the social and psychological impacts of familial issues and domestic violence.
• Knowledge of assessment methods and techniques.
• Knowledge of interviewing.
• Skill in maintaining accurate records. 
• Ability to communicate verbally with law enforcement, attorneys, judges, state agencies, commissioners, and private social service agencies.
• Ability to prepare narrative and statistical reports.

 JOB REQUIREMENTS for Family Court Intake Services Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas: 

1. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
2. Six months experience in managing cases as they move through the legal process.
3. Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Three years experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.