Social Services Assistant County Operations Manager

Recruitment #051018-MDDM01-370600

Summary Statement

A class incumbent oversees the day to day operation of the specific program on a regional basis, by directing and evaluating the work of subordinate supervisors.

  • Responsible for operating unit staff of approximately 28-40 supervisory, professional and paraprofessional employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of supervisory case managers to insure the provision of effective services. Sets objectives and reviews work for efficiency of services provided and compliance with regulatory requirements.
  • Identifies service delivery problems within daily operations and recommends to superior new and revised procedures to resolve problems.
  • Approves funding requests for employee reimbursements or special payments to either clients or service providers.
  • Makes recommendations on the hire of case management staff.  Determines need for, obtains and/or provides training to case management staff.
  • Oversees and supervises the implementation of new and revised program and/or service delivery procedures.
  • Prepares monthly statistical reports regarding case activity.  Prepares analytical reports on specific cases as requested by superiors.
  • Participates on committees and task forces studying existing or proposed services.

Job Requirements

JOB REQUIREMENTS for Social Services Assistant County Operations Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  3. Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
  4. Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
  5. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  6. Knowledge of health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  7. Knowledge of developing policies or procedures.

Conditions of Hire

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.