Administrative Specialist - Consumer Mediation Unit/Fraud & Consumer Protection Div.

Brandywine Building at 1000 N. West St., Wilmington, DE 19801

Recruitment #032525-MUAA01-150100

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Introduction


Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.

In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.

Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

Summary Statement

The Delaware Department of Justice seeks an Administrative Specialist to provide general administrative support to the Consumer Mediation Unit (CMU) within the Division of Fraud and Consumer Protection.  The CMU is the front-line unit for consumers who have disputes with businesses and receives thousands of consumer complaints every year.  This position will be responsible for a broad variety of tasks including, but not limited to, contacting consumers via phone, email, and written correspondence; informing consumers about CMU services; and directing consumers to appropriate resources. This position is also responsible for processing consumer complaints and other documents for CMU programs; preparing materials for and participating in community outreach; providing administrative support to the CMU Unit Head and Administrator/Outreach Coordinator, and other duties as assigned.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Applies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
  • Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
  • Assures effective coordination of operational functions for assigned unit/attorneys.
  • Arranges for the delivery of legal paperwork.
  • Types correspondence and legal paperwork.
  • Schedules, coordinates and confirms court dates, appointments, interviews, intakes, and meetings.
  • Establishes tracking and monitoring systems and conducts follow up to ensure timely resolution of matters.
  • Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable legal documentation.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:


  1. One year of experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems. 
  2. One year of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. 
  3. One year of experience in using standard computer software programs for word processing, spreadsheets or databases. 
  4. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 
  5. Knowledge of legal terminology. 

Additional Posting Information

  • Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
  • This position is exempt from the State of Delaware Merit System.  
  • This posting may close before 4/11/2025 upon filling the vacant position(s).

Conditions of Hire

  • Criminal background check: A satisfactory criminal background check is required as a condition of hire. 
  • Direct deposit of paychecks is required as a condition of hire.
  • Applicants must be legally authorized to work in the United States.

Benefits

Department of Justice Benefits Include:

  • May be eligible Loan forgiveness (State and Federal).
  • State of Delaware healthcare plan.
  • State of Delaware pension plan.
  • Over 4 weeks of vacation per year.
  • 3 weeks of paid sick leave per year.
  • 12 weeks of paid parental leave.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

 

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.


Click on a link below to apply for this position:

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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.