Social Services Assistant County Operations Manager

This position is the Assistant Regional Administrator for Statewide Services within the Division of Family Services. Responsibilities include oversight of sexual abuse/serious injury units in Kent and Sussex Counties; midshift intakes; and after-hours response units, including second, third, and weekend/holiday units.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Oversees the daily operations of child welfare units including intake, investigation, treatment, foster care, and permanency planning through supervisory staff, including arranging after hours coverage for supervision of youth based on emergency situations.
• Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.
• Ensures the provision of effective services based upon the individual needs of children and adult caretakers and ensures adherence to contact standards, division policy, court orders, state and federal laws. Provides details to other Division staff about performance measures related to federal and state requirements, as well as Division policies.
• Identifies service delivery problems within daily operations and based on best practices.
• Serves on the division leadership team; participates in regional and statewide meetings; participates as part of stakeholder groups and ensures completion of mandatory training for case management staff.
• Approves funding requests for employee reimbursements or special payments to either clients or service providers such as purchase of beds for foster care, paying electric bills, etc. when requested by staff on a 24/7 basis.
• Oversees and supervises the implementation of new and revised program and/or service delivery procedures. Participates in multiple meetings at the statewide level to discuss services in different program areas.
• Collects data and prepares monthly statistical reports for division and department leadership regarding case activity and practice to include items such as: caseload standards, caseload counts and demographics, personnel and performance measures. Prepares analytical reports on specific cases as requested by superiors.
• Participates on committees and task forces studying existing or proposed policies and services.
• Works with other state, community or private social service providers to ensure quality services to clients.

JOB REQUIREMENTS for Social Services Assistant County Operations Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
2. Three years’ experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
3. Three years’ experience in project management such as planning, developing, implementing, managing and evaluating projects to ensure objectives are met.
4. Three years’ experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
5. Three years’ experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
6. Two years’ experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview. 

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.