Health/Human Service Case Manager Supervisor

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent in this position supervises 7-10 staff who determine initial and continued ongoing eligibility for all needs-based benefits issued by the Division including Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Child Care, General Assistance (GA), and Temporary Assistance to Needy Families (TANF). The supervisor is responsible for ensuring that staff provide services promptly and within federal and state program guidelines as well as work closely with TANF and SNAP Employment and Training vendors to move clients to self-sufficiency. In addition, the incumbent will hire, train, coach, and discipline staff. Supervisors also are tasked with developing, monitoring and providing statistics on programs and staff processes. The supervisor will ensure staff receives the training needed to perform these duties ethically, with respect, compassion, and accountability.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

This class is distinguished from a licensed Social Worker as employees do not perform the following duties:  diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans.  An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans per Delaware Code, Title 24.  

• Supervises two or more merit full-time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.


• Participates in program planning, implementation, and coordination to ensure that program goals and current operations are in compliance with department, federal or state laws, rules, regulations, standards, policies, and procedures.


• Gathers and assimilates statistics and information to ensure program compliance.


• Recommends and implements corrective action as necessary.


• Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services for the care and treatment of clients in a timely, efficient, and cost-effective manner.


• Represents the agency on task forces, committees, and with the general public.


• Provides information to clients, the general public, community representatives, and other agencies in order to explain programs and policies.


• May plan and develop programs which include writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.


• Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.


• Prepares statistical and program evaluation reports.


• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. 


• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.


• Performs other related duties as required. 

JOB REQUIREMENTS for Health/Human Service Case Manager Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
2. Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
3. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Six months' experience in narrative report writing.
6. Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.