Behavioral Health Case Manager III

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

This position at DPC performs a fundamental role in the discipline management, recovery mission and compliance with inspection and audit criteria. The selected candidate will interview clients and family members to obtain detailed social history. They will connect and collaborate with providers to locate housing and vital community supports.  In addition, oversee the social service function of the assigned unit and provide supervision to Behavioral Health Case Manager II. Other responsibilities include admissions tasks such as social assessments, interventions, developing and implementing Treatment plan goals/interventions.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.    

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.   

• Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.


• Refers or assigns cases to the appropriate unit or staff for effective service delivery. Ensures quality of services provided by staff.   


• Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations. 


• Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures. 


• May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible. 


• Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.  


• Prepares narrative statistical and court reports, as necessary.  May prepare application forms for benefits or services. 


• Provides consultative services to state and private agencies and may participate in community projects.


• May supervise two or more merit full-time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.   


• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.   


• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.     


• Performs other related duties as required.    

JOB REQUIREMENTS for Behavioral Health Case Manager III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
2. Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
3. Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
4. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Six months' experience in narrative report writing.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.