Behavioral Health Case Manager II

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent in this position will be working with adults suffering from severe and persistent mental illness and substance abuse issues: on a 24-hour hotline, and in the community. Responsibilities include: individual counseling, crisis counseling and assessments, and monitoring client psychiatric symptoms. The incumbent will consult with an interdisciplinary team, the consumer, consumer partners, and external agencies as necessary to promote person-centered recovery goals. The incumbent is considered essential personnel and must report to work in a state of emergency, while working a rotating schedule.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.  

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews clients, family members or any other persons deemed necessary to obtain the most complete case history possible.

• Provides guidance and relevant information to the client's family to enable them to facilitate solutions and promote positive interactions among family members.

• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review. 

• Prepares narrative, statistical reports and court reports as necessary.

• Provides input as a member of a multi-disciplinary team in the assessment of client human service needs and treatment planning, enabling the most beneficial placement in foster care, day care, nursing home, drug/alcohol rehabilitation or other special care facility.

• Prepares necessary forms of application for services or benefits. Contacts appropriate social agencies and coordinates referrals.

• Appears at court proceedings as required testifying to the social and environmental issues affecting the client.

• Provides technical guidance to organizations and staff regarding findings related to client care or provides consultation to other caregiving agencies. 

• Provides consultative services to state and private agencies; may participate in community projects.

• Advocates for clients and families in the protection of rights; obtains consent for treatment.

• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. 

• May lead paraprofessional, professional or administrative support staff by assigning, monitoring, and reviewing work and providing on-the-job training, guidance, and direction. 

• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.   

• Performs other related duties as required.

JOB REQUIREMENTS for Behavioral Health Case Manager II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field. 
2. Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
3. Six months' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.
4. Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Six months' experience in narrative report writing.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.