Assistant Production Supervisor

The incumbent is responsible for assisting with supervising public service staff in the daily operations of the Wilmington office location.  The position assists staff with the application of complex fiscal/financial/auditing functions in connection with reviewing and processing documents. The position also assists taxpayers in person or over the phone to assist with the resolution of any outstanding tax issues.  Advanced technical knowledge and the ability to apply complex state and federal laws, rules, and regulations to evaluate taxpayer accounts and respond to taxpayer questions is desired.  In addition, the incumbent will develop and implement training programs to provide staff with required technical skills.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, assigns, and supervises the technical work of subordinates to include training, hiring, and performance evaluation.
  
• Provides guidance on complex issues often involving cross-functional areas. 
  
• Responds to complex questions or resolves issues from internal or external customers.
  
• Prepares manuals and other instructions for use by subordinates and department officials regarding proper credit/refund procedures, methods, and systems.
  
• Gathers/compiles production/quality data for various reports/studies used in managing process improvement.
  
• Serves as primary liaison among work groups Division wide.  Shares information, as appropriate, with agency customers, vendors, and other public agencies.
  
• Develops/recommends improvements to unit workflow and workflow connections to other units within the Division.
  
• Analyzes and interprets State laws, rules, and regulations applicable to unit responsibilities.
  
• Recommends system changes to facilitate user applications/improve processing methods/results.

JOB REQUIREMENTS for Assistant Production Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in accounting support which includes performing financial transactions such as classifying, computing, verifying, recording/posting, reconciling, audit/examination, summarizing financial data, and compiling reports.
2. Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
3. Six months experience in record keeping which includes maintaining records, logs, and filing systems.
4. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.