Legal Admin Specialist I-III: Consumer Mediation Unit/Foreclosure Prevention Office

Fraud and Consumer Protection Division - New Castle County

Recruitment #111724-MUAF47-150100

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Introduction


Delaware's Attorney General, the State's chief law enforcement officer, has a broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.

In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.

Deputy Attorneys General, with critical support from criminal special investigators, victim service specialists, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.

Summary Statement

The Fraud and Consumer Protection Division- Consumer Mediation Unit, Office of Foreclosure Prevention seeks a Legal Administrative Specialist to provide administrative support to the Office of Foreclosure Prevention (OFP) Coordinator.  The Office of Foreclosure Prevention educates and assists homeowners who are in financial distress and facing the potential foreclosure of their home.  In addition to providing assistance to individual homeowners, the OFP participates in community outreach events to educate homeowners on their and on the resources that may be available to them.

This Legal Administrative Specialist supports the OFP Coordinator with timely and efficient administration of the Office of Foreclosure Prevention Program, including attending outreach events in all three counties as needed; participating, or presenting in financial literacy outreach events as needed; and fielding correspondence via calls, emails, or mail and documenting accordingly.

The duties associated with this position also include understanding the foreclosure prevention process and being able to answer basic homeowner questions; being to identify programs available to assist consumers; being able to identify homeowner complaints involving allegations of foreclosure fraud or other deceptive practices; and handling all administrative duties for the program in a timely manner. This Legal Administrative Specialist potentially will interact with attorneys, homeowners, tenants, housing counselors, and other organizations concerning the properties involved in the foreclosure process. Attention to detail and the ability to manage a high volume of work while meeting important deadlines are requirements for this position.

The Legal Administrative Specialist may also be called upon to assist with administrative tasks for other parts of the Consumer Mediation Unit and may perform other duties as assigned.

**This position is based in the Brandywine Building at 1000 N. West St., Wilmington, DE 19801, and may be eligible for telework for up to three day per week**

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Applies agency laws, rules, regulations, policies, and procedures in maintaining and processing agency information.
  • Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies, and procedures.
  • Assures effective coordination of operational functions for assigned unit/attorneys.
  • Arranges for the delivery of legal paperwork.
  • Types correspondence and legal paperwork. 
  • Schedules, coordinates, and confirms court dates, appointments, interviews, intakes, and meetings.
  • Establishes tracking and monitoring systems and conducts follow up to ensure timely resolution of matters.
  • Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable legal documentation.

Job Requirement Series


JOB REQUIREMENTS for Legal Administrative Specialist I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:


  1. Possession of an associate’s degree or higher.
  2. Knowledge of legal terminology.

OR
  1. One year of experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
  2. One year of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
  3. One year of experience in using standard computer software programs for word processing, spreadsheets or databases.
  4. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  5. Knowledge of legal terminology.  


JOB REQUIREMENTS for Legal Administrative Specialist II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a bachelor’s degree or higher.
OR
  1. Three years of experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
  2. Three years of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
  3. Three years of experience in using standard computer software programs for word processing, spreadsheets or databases.
  4. Three years of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  5. Six months’ experience in legal terminology.
  6. Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures. 


JOB REQUIREMENTS for Legal Administrative Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a bachelor’s degree or higher.
  2. Two years of experience:
  • Coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
  • In document processing, which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
  • Using standard computer software programs for word processing, spreadsheets or databases.
  • Using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  • Preparing legal documents.
  • Interpreting laws, rules, regulations, standards, policies, and procedures.

OR

  1. Five years of employment with the Department of Justice in a similar capacity.


OR

  1. Six years of experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems.
  2. Six years of experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
  3. Six years of experience in using standard computer software programs for word processing, spreadsheets or databases.
  4. Six years of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  5. Four years of experience preparing legal documents.
  6. Four years of experience interpreting laws, rules, regulations, standards, policies, and procedures.

Additional Posting Information

  • Please be sure to upload a recent copy of your resume, as you complete the application process for this posting.
  • This position is exempt from the State of Delaware Merit System.  

Conditions of Hire

  • Criminal background check: A satisfactory criminal background check is required as a condition of hire. 
  • Direct deposit of paychecks is required as a condition of hire.
  • Applicants must be legally authorized to work in the United States.

Benefits

Department of Justice Benefits Include:

  • May be eligible Loan forgiveness (State and Federal).
  • State of Delaware healthcare plan.
  • State of Delaware pension plan.
  • Over 4 weeks of vacation per year.
  • 3 weeks of paid sick leave per year.
  • 12 weeks of paid parental leave.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

 

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.


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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.