Social Services County Operations Manager I ( Open to DSCYF Merit Employees only)

This position is the Regional Administrator for the Division of Family Services in Kent County.  This position is responsible for daily DFS operations within the County, including direct supervision of an Assistant Regional Administrator, Office Manager, Administrative Specialist and Coaching supervisor.  

• Responsible for a staff of 35-60 supervisory, professional, paraprofessional, and clerical staff.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives.
   
• Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives.  Oversees the implementation of same.  Ensure policies and procedures provide for effective delivery of services.
   
• Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.
   
• Participates as a member of senior management staff in examining statewide needs and issues.
   
• Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods.
   
• Works with other state, community or private social service providers to ensure quality services to clients.
   
• Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

JOB REQUIREMENTS for Social Services County Operations Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field. 
2. Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families. 
3. Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
4. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation. 
5. Six months experience in developing policies and procedures. 
6. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.