Victim Services Specialist

PG 11 $41,580 step 1

Career Ladder: Upon satisfactory completion of Department promotional standards and minimum qualifications, employee will be eligible to be promoted to the next level.

This position is responsible for short-term and long-term crisis intervention of victims of crimes, determining their needs, and assisting victims in acquiring necessary assistance. 

1. Interview victims and/or families of victims of crimes to determine needed assistance and makes   referrals to other agencies/resources.
2. Performs follow-up contact to victims and/or their families either in person, via telephone or through written correspondence.
3. Write reports to summarize cases and maintain database files of all case contacts and to provide information, referral services or crisis intervention.
4. Provides outreach services to the community by presenting awareness programs at senior centers, nursing homes, etc.  Also provides appropriate training to outside agencies as well as to law enforcement.
5. Provides victim assistance by accompanying persons to court and hospitals.  
6. Assists Victim Services Officers at troop level by providing assistance to victims and/or families at crime scenes or accidents.
7. Availability to provide after hours “on call” duties on a rotating basis with co-workers. Respond to 800 line hotline calls or out to crime/accident scene as needed on 24 hour basis. Performs related work as required.

 

Knowledge of crisis intervention and casework management methods and techniques.  Knowledge of human behavior.  Knowledge of proper telephone techniques.  Knowledge of computer functions with Word and Access software.  Ability to learn Delaware State Police procedures for dealing with victims/survivors of violent crimes.  Knowledge of services available through governmental agencies and community based organizations.  Ability to establish and maintain effective relationships with people in highly stressful or traumatized conditions.  Skill in conducting interviews, often of a sensitive nature.  Ability to be on-call 24 hours a day during assigned “on call” rotation.  (approximately one week per month)

Applicants must have education, training and/or experience demonstrating competence in each of the following areas. Failure in any one area will result in a rating of "not qualified."  

 

 Minimum Qualifications:   Bachelor’s degree in psychology, or related field, and one year of experience in crisis intervention.    Bilingual in Spanish.  Must be fluent with ability to speak, read, and write in Spanish.  Knowledge of crisis intervention and casework management methods and techniques.  Knowledge of human behavior.  Knowledge of proper telephone techniques.  Knowledge of computer functions with Word and Access software.  Ability to learn Delaware State Police procedures for dealing with victims/survivors of violent crimes.  Knowledge of services available through governmental agencies and community based organizations.  Ability to establish and maintain effective relationships with people in highly stressful or traumatized conditions.  Skill in conducting interviews, often of a sensitive nature.  Ability to be on-call 24 hours a day during assigned “on call” rotation.  (approximately one week per month)  

 

 

Direct deposit of paychecks is required as a condition of employment. Applicants must be legally authorized to work in the United States. A satisfactory criminal background check is required as a condition of employment.

This position is a classification organized under an exclusive bargaining representative (labor organization). The candidate/applicant selected for this position shall be asked to join and pay dues to the labor organization or, may decline joining the labor organization and not pay dues or a fee. The labor organization has been elected by employees as their representative for collective bargaining and other work related purposes.

As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated by September 30, 2021; or be required to test for COVID-19 on a weekly basis starting on September 30, 2021; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices by September 30, 2021.  If hired after September 23, 2021, these certifications or requests must be completed during their initial week of employment. This will be in effect until further notice.  More information can be found at https://dhr.delaware.gov/policies/index.shtml

 

 

  Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458 TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  

To learn more about the comprehensive benefit package please visit the State Personnel web-site at  http://statejobs.delaware.gov/benefits/index.shtml

 

The State of Delaware is an Equal Opportunity and Affirmative Action Employer.