Casual/Seasonal Telecommunications Network Technician I

$21.96 / hourly wage

This position works 29.5 hours a week 

ESSENTIAL FUNCTIONS

·   Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.

·    Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.

·    Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution. Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.

·    Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.

Applicant must have education, training and/or experience demonstrating competence in each of the following areas:

1.  Knowledge of the methods and techniques for installing, testing, and configuring networks as well as the associated wiring, network dependent devices and infrastructure components.
2. . Knowledge of the methods and techniques for troubleshooting, diagnosing and resolving network problems.
3. Ability to communicate effectively.

LEVELS OF WORK:

The Telecommunications/Network Technician I is the first level in this series. This level performs basic technical procedures in customer support, maintenance and/or administration of a local area network.

· Work is similar to the Technician II level but assignments are structured and performed with close supervision. This level performs full range of less complex, routine activities as a systems administrator, systems technician and/or help desk technician. Carries out established work processes and operations. Learns agency operations.

· Emphasis is on maintaining functionality of the network, set up and configure PCs and network dependent devices using standard configurations; install network interface cards, printers, drives, monitors, etc.; perform rudimentary training for end users. Maintain inventory lists, backup schedules and other lists.

· Provide first level help desk function for problem resolution. Logs problems, conducts structured telephone interviews to rule out various problem sources, performs preliminary troubleshooting to establish facts and detect malfunctions, e.g., guide user through various tests, obtain and interpret error messages, determine probable problem sources; contact and provide information to technical specialist within or outside the agency; solves practical problems stemming from operational error or minor hardware problems. Perform minor PC repairs and resolves minor procedural problems relating to the operation of applications.

· Guidelines are available in the form of standard operating procedures and policies or techniques, hardware and software manuals, copyrights, and standards/instructions.

· Regular contacts are typically with internal agency staff and with others outside the supervisory chain, regardless of the method of communication, for the purpose of coordinating and gathering information.

Direct deposit of paychecks is required as a condition of employment.   Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.  A satisfactory criminal background check is required as a condition of employment.  This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.  This position is covered by a collective bargaining agreement based on its individual terms. 

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service, please call (302) 739-5458 TDD users should call the Delaware Relay Service Number at 1-800-232-5460 for assistance.

To learn more about the comprehensive benefit package visit https://dhr.delaware.gov/benefits/

**The State of Delaware – An Equal Opportunity and Affirmative Action Employer**