General Manager I (Human Services Transportation)

Recruitment #1707-GM1GENQ-002



Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


Hillsborough County Government is guided by our shared values that help us deliver on the promise of effective quality service. We expect and demonstrate:

  • Customer Commitment: Proactively seeks to understand the needs of our customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity: Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence: Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork: Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.


The role of this specialized position is to manage and coordinate Sunshine Line door to door operations. The candidate for this role should have prior experience with transportation programs planning, scheduling, dispatching, vehicle maintenance, and training and safety. The ideal candidate is able to work in a fast pace environment; has strong hands-on leadership, team development, and interpersonal skills; is a quick learner, innovative, takes ownership and able to quickly resolve complex issues with positive outcomes; able to effectively work with a diverse population and bring the best out of others.


Graduation from an accredited four year degree granting college or university; and  

Three years of managerial experience in Human Services transportation or public transit operations, one of which must have been in a supervisory capacity; and  

Possession of a valid Driver License.


An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below; and

Possession of a valid Driver License.



Sitting for extended periods of time. Able to push, pull and lift up to 55 ponds and maneuver a wheelchair up to 600 pounds.


Works in diverse environments. Office environment and work in extreme weather conditions, outdoors.


  • Considerable knowledge of functions and requirements of Special Needs Transportation.
  • Considerable knowledge of scheduling and dispatching concepts and functions.
  • Considerable knowledge of funding guidelines, transportation regulations and processes.
  • Considerable knowledge of training standards, policies, and procedures related to special needs transportation.
  • Considerable knowledge of vehicle mechanical functions and maintenance schedules.
  • Advanced skill in the use of scheduling and dispatching software and mobile data communications.
  • Advanced skill in working with Special Needs customers and user agencies.
  • Ability to use initiative, think independently, and exercise sound judgment.
  • Ability to organize, prioritize and coordinate for various needs and functions of the organization.
  • Ability to effectively motivate and lead team by providing guidance, direction, and purpose.
  • Ability to communicate effectively both orally and in writing.
  • Ability to establish and maintain effective working relations with others within and outside the organization.
  • Ability and willingness to work flexible hours that may vary based on operational needs which may include evenings, nights, weekends, holidays, and during extreme weather conditions.  


Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the particular agency/division/department to which they are assigned, individual employees may perform all or any of the duties described below.

  • Manages, oversees, plans, and coordinates Sunshine Line day-to-day operations.
  • Ensures efficient and effective delivery of door-to-door transportation services (approx. 200,000 trips per year).
  • Assesses resource needs and ensures resources are available to meet service demands; monitors status of allocated funds and controls expenses.
  • Analyzes data, implements adjustments to ensure compliance with federal, state, and advisory board guidelines.
  • Clarifies and resolves day-to-day issues regarding organizational policies, practices, programs and projects.  
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Manages and provides leadership for the operations staff including supervisors, schedulers/dispatchers, coordinators, and drivers. 
  • Conducts discipline at the formal level and ensures performance evaluations and monitoring are being carried out consistently. 
  • Oversees the driver training (pre-service, recurring, refresher, and reinforcement training) and safety programs and ensures all accidents are properly investigated.
  • Manages the vehicle maintenance and replacement program for a fleet of 60 specialized vehicles and ensures the multiple remote parking locations throughout the county are properly maintained. 
  • Functions as the lead person for emergency evacuations and disaster recovery transportation at the Emergency Operations Center which includes special needs evacuation and dialysis transportation.
  • Performs other related duties as required.


Passing a Florida Department of Transportation (FDOT) prescribed physical examination, have a satisfactory driving record, and pass a background review prior to employment. 



We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

  • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
  • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
  • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
  • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
  • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
  • Holidays: Employees receive up to 12 paid holidays per year.

Visit our Employee Benefits page for more exciting details.

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities. *MON*