Manager Paratransit Operations

Recruitment #1804-MGRCMG5-002



Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


The manager of  Paratransit operations is responsible for managing Sunshine Line’s door to door transportation operations and the Operation’s section personnel.  The candidate for this position should have prior experience with transportation program planning, scheduling, dispatching, vehicle maintenance, training, and safety; must be innovative, able to work in a fast pace environment and take a hands on approach to accomplishing goals and objectives; have strong leadership, team development, and interpersonal skills, be a quick learner, able to take ownership and quickly resolve complex issues with positive outcomes; must be able to work effectively with a diverse population and bring the best out of others. 

  • Manages, plans, and coordinates Sunshine Line door-to- door operations.
  • Ensures efficient and effective delivery of door-to- transportation services (Approx. 200,000 trips per year) .
  • Assesses resource needs and ensures resources are available to meet service demands; monitors status of allocated funds and controls expenses.
  • Analyzes data, implements approved service adjustments to ensure compliance with federal, state and advisory board guidelines.
  • Clarifies and resolves day-to-day issues regarding organizational policies, practices, programs and projects.
  • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
  • Manages and provides leadership for the operations staff including supervisors, schedulers/dispatchers, coordinators, and drivers.
  • Ensures performance monitoring and evaluations are timely and consistent; conducts counseling and discipline according to current policy.
  • Responsible for the driver training (Pre-service, recurring, refresher, and reinforcement training) and safety programs to include adherence to rules, policies and procedures;  ensures programs are current according to industry standards.
  • Manages the vehicle maintenance and replacement program for a fleet of 60 plus specialized vehicle and ensures the multiple remote parking locations are properly maintained throughout the county.
  • Functions as the lead person for emergency evacuations and disaster recovery transportation at the Emergency Operations Center when activated which includes special needs evacuation and dialysis transportation.
  • Performs other related duties as required.


Graduation from an accredited four year degree granting college or university; and
Four years of experience directly related to the position duties, two of which must have been in a supervisory capacity.


An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job specific competencies listed above.


  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


Medium work - Exerting up to 55 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.


  • Frequently is required to sit; walk; use hands to handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 55 pounds.
  • Sitting for extended periods of time. Able to push, pull and lift up to 55 pounds and maneuver a wheelchair up to 600 pounds. Ability and willingness to perform work under extreme environmental and demanding physical conditions


    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

    • Manages the operations of a large functional unit or multiple units, and coordinates and administers assigned programs and resources.
    • Integrates the agency's strategic plan into functional and/or operations, programs and practices.
    • Supervises and directs the activities of multiple professional level subordinates in achieving established organizational goals and objectives; coordinates functions; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
    • Reviews and proactively acts on operational problems.
    • Sets performance standards and operational goals for assigned functional area; implements goals, objectives, policies and procedures for assigned organizational units.
    • Interprets, explains and ensures compliance with program requirements, regulations and procedures, and provides consultation to customers on matters relating to functional area.
    • Determines funding requirements, monitors status of allocated funds, and controls expenses.
    • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
    • Provides regular communication to subordinate staff, management, executives and external agencies and departments regarding status of operations or programs.
    • Serves as department representative on task forces and committees.
    • Performs other related duties as required.


      • Knowledge of the principles and practices of management.
      • Knowledge of the functions, services, activities, requirements and objectives of the specific program/functional area to which assigned.
      • Knowledge of federal, state and local regulations pertaining to assigned functional area.
      • Skill in applying existing guidelines and in creating new approaches to develop and modify work plans, methods and procedures for the work unit or function.
      • Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, management and local stakeholder groups to accomplish department's mission.
      • Ability to communicate effectively both orally and in writing in order to present information and prepare a variety of reports.
      • Ability to identify relationships that explain facts, data or other information, and make correct inferences or draw accurate conclusions.


        Documentation of an acceptable driving record, and successful completion of background checks prior to hire. Possession of a valid Florida Driver License prior to start date, Passing all required training, CPR and First Aid certification, and conformance to all departmental standards within the probationary period.



        We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

        • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
        • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
        • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
        • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
        • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
        • Holidays: Employees receive up to 12 paid holidays per year.

        Visit our Employee Benefits page for more exciting details.

        Veteran’s Preference:

        Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

        Equal Opportunity Employer:

        Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

        Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

        Hillsborough County is a drug free workplace.

        Response/Recovery Activities:

        Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*