Pet Resources Community Liaison (50 Applications Max)

Recruitment #1806-PETRCLAG10-002

Introduction

THIS RECRUITMENT WILL CLOSE ON 6/18/18 OR AFTER 50 APPLICATIONS ARE RECEIVED.

 

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

JOB OVERVIEW

Works with various communities to help educate pet owners and assist those pet owners in need to become better pet owners. Utilizes a combination of social services skills and certified animal control officer tools to help neighborhoods work together for better pet ownership.

MINIMUM QUALIFICATIONS

Graduation from an accredited four year degree granting college or university with a degree in Human Services, Criminal Justice, Public Administration, Business Administration or similar discipline; and
Six months of field customer service or one year office/indoor customer service experience; and
Possession of a valid Driver License.

CORE COMPETENCIES

  • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

WORK CATEGORY

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds or force frequently, and/or up to 20 pounds of force constantly to move objects.

PHYSICAL REQUIREMENTS

  • While performing the duties of this job, the employee is occasionally required to chase, apprehend, and control animals weighing up to 200 pounds.
  • The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    DUTIES AND RESPONSIBILITIES

    Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

    • Assists in the resolution of neighborhood animal ownership disputes.
    • Develops action plans to assist undereducated or otherwise disadvantaged pet owners resolve their ownership issues and improve community pet ownership.
    • Writes and maintains reports, statistics and final outcomes
    • Develops community partnerships with agencies that may be able to provide items or services needed to assist pet owners in our community
    • Works with other animal control officers, investigators and detectives to identify those cases best resolved through community intervention and those that require direct enforcement of the law
    • Makes initial assessment of animals to determine the need for a medical evaluation and/or isolation requirements; as well as knowing the urgency of required medical care through knowledge and interaction with the Pet Resources veterinary staff
    • Performs all animal control officer duties, including but not limited to, issues warning and legal notices to owners or possessors of small animals for violations of State or County laws and ordinances; writes official citations and appears in court to provide testimony; impounds animals; works with other animal control officers on joint cases; turns over failed cases of community resolution to formal enforcement; and handles aggressive and animals with unknown histories.
    • Records, retrieves and verifies information related to activities involving dealings with people and their pets, as well as neighborhood disputes.
    • Receives and responds to citizens’ complaint calls and enters information into data base.
    • Writes and maintains reports and records relating to animal control activities.
    • Cleans and maintains assigned vehicle and equipment.
    • Supports the department in mandated ESF-17 (Emergency Support Function 17) responsibilities in the event of a disaster or during an activation of the County’s Emergency Operations Center.
    • Performs other related duties as required.

      JOB SPECIFICATIONS

      • After training but within the first six months of employment, must be able to perform all duties of an Animal Control officer including: Working knowledge of Florida and Hillsborough County animal control ordinances and laws, care and humane treatment of animals, animal diseases and health requirements, and the operation and maintenance of assigned vehicle and two-way radio.
      • Skill in counseling others and using educational tools to improve pet ownership.
      • Skill in the application of crisis intervention techniques.
      • Skill in interviewing, in a conversational manner, citizens to help identify needs and deficiencies.
      • After training but within the first six months of employment. Must be able to perform all duties of an Animal Control officer including: Working knowledge of Florida and Hillsborough County animal control ordinances and laws, care and humane treatment of animals, animal diseases and health requirements, and the operation and maintenance of assigned vehicle and two-way radio.
      • Must be able to demonstrate skill in decision making relative to animal law violations, as well as knowing when enforcement/citations/seizure is the most appropriate resolution; in the use of animal handling equipment; and in superior customer service and innovate solutions to resolving problems
      • Ability to read and understand job related material.
      • Ability to work under stressful conditions.
      • Ability to follow oral or written instructions.
      • Ability to collect, organize, and evaluate data to develop logical conclusions.
      • Ability to communicate effectively both orally and in writing.
      • Ability to work effectively with others.
      • Ability to safely operate a motor vehicle.
      • Ability to read a road map.
      • Ability to perform duties with minimal supervision.
      • Ability to use a computer and related software.

        ADDITIONAL REQUIREMENTS FOR SOME POSITIONS

        • Successful completion of a 40 hour Animal Control Officer Certification course within one year from date of hire.
        • 16 hour Euthanasia Certification course within one year from date of hire.
        • County defensive driving course, a 4 hour pepper spray (Oleoresin Capsicum) course.
        • A 4 hour bite stick training course.

          Conclusion

          WHAT'S IN IT FOR YOU

          We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

          • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
          • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
          • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
          • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
          • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
          • Holidays: Employees receive up to 12 paid holidays per year.

          Visit our Employee Benefits page for more exciting details.

          Veteran’s Preference:

          Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

          Equal Opportunity Employer:

          Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

          Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

          Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

          Hillsborough County is a drug free workplace.

          Response/Recovery Activities:

          Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*