Telecommunicator Part-Time

Recruitment #1807-TELECMFTCI-002

Introduction

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE

  • Possess Emergency Fire and  Medical Certification from the National Academy  of Emergency Dispatch. 
  • Possess Public Safety Tele-Communicator Certification.
  • Currently work in a 9-1-1 Center or have worked in a 9-1-1 Center within the past 18 months. 

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and 

Possession of a valid Driver's License. 

JOB SPECIFIC COMPETENCIES

  • Working knowledge of the communication center standard operating procedures, regulations and 911 system.
  • Working knowledge of Agency policies, procedures and guidelines. Some knowledge of effective communication techniques.
  • Some knowledge of digital and audio communications equipment operation.
  • Some knowledge of computerized mapping systems and related software use and application.
  • Some knowledge of law enforcement, emergency medical or fire terminology.
  • Ability to respond to emergency situations in a calm and controlled manner.
  • Ability to accurately assess emergency information and make correct decisions.
  • Ability to operate a multi-line or computerized telephone, digital, audio or radio communications equipment. Ability to use a computer and related software.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instructions.
  • Ability to locate offices, agencies or individuals promptly through directories or other information sources.
  • Ability to work under stressful conditions.
  • Ability to maintain confidential information.
  • Ability to work effectively with others.
  • Ability to follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
  • Ability and willingness to work rotating shifts including nights, weekends and holidays.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Receives 911 and non-emergency calls, quickly and calmly assesses the situation, enters information into the Computer Aided Dispatch (CAD) system for agency dispatch and/or redirects them to specific or alternate emergency responding agencies or departments.
  • Connects conference calls involving two or more parties to render timely emergency assistance.
  • Dispatches emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.
  • Creates reports to identify incorrect location information received through the Automatic Location Information system, in order to initiate corrective actions.
  • Pinpoints the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiates emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • Types memoranda and reports, and duplicates or edits emergency call recordings, in response to court subpoenas and public records requests and may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintains records and reports, including shift reports and operational logs.
  • Performs other related duties as required.  

This classification description is not intended to be, nor should it be construed as an all inclusive list of the duties associated with a particular position. Management may require incumbents to perform job duties other than those contained in this document at any time.

ADDITIONAL REQUIREMENTS FOR SOME POSITIONS

  • No illegal drug use within the past 36 months or after 30 years of age.
  • No illegal drug sale.
  • No felony convictions or misdemeanor convictions involving perjury, false statement or domestic violence.
  • Meet all medical, physical and psychological requirements.
  • Completion of a background investigation.
  • Possession of a First Aid, Cardiopulmonary Resuscitation (CPR), Public Safety Telecommunicator (PST), International Academy of Emergency Dispatch Fire and Medical, and FCIC/NCIC Certifications during the initial probationary period.  

SPECIAL PROBATIONARY NOTE

A one year probationary period is required for all new hires and employees new to the department.

Conclusion

WHAT'S IN IT FOR YOU

Veteran’s Preference:

Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:

Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:

Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*