Manager, Development Services Facilitator Supervisor

Recruitment #1911-MGRCMG3-007



Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.


Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.


  • Bachelor’s Degree  
  • ICC Permit Tech Certification  
  • Have excellent customer service skills  
  • Must have an exceptional ability to multi-task


This position is responsible for providing various day to day operational & administrative managerial duties as it relates to a particular county function/ section/department.


  • Graduation from an accredited four year degree granting college or university; AND
  • Three years of experience directly related to permitting/construction, one of which must have been in a supervisory capacity;



  • An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted below.


    • Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
    • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
    • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
    • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals


    Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


    • Frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
    • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.


      Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

      • Manages the day-to-day operations of a medium sized unit/section, and coordinates and administers assigned programs and resources.
      • Manage overtime of assigned personnel 
      • Directs the allocation of resources to achieve timely outcomes and meet goals.
      • Supervises and provides guidance and training to assigned administrative, clerical, technical and/or maintenance staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
      • Reviews and acts on administrative and operational problems.
      • Develops work standards and guidelines for assigned unit/section; implements goals, objectives, policies and procedures for assigned unit/section.
      • Handle Service requests related to the are of supervision.
      • Process refunds for the Permit Manager. 
      • Clarifies and resolves day-to-day issues regarding organizational policies, practices, programs and projects.
      • Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
      • Monitors status of allocated funds and controls expenses.
      • Coordinates with other units/sections within own organization and external agencies/departments to ensure efficient flow of communications and services.
      • May represents the agency/department/division at meetings, functions, and events.
      • Knowledge of design, construction, and code enforcement process
      • Ability to anticipate and meet the need of clients with a commitment to improving services
      • Knowledge of state and local codes and laws governing building construction         
      • Ability to manage multiple assignments and staff to achieve service goals
      • Ability to motivate and lead a diverse group of staff to achieve service goals        
      • Ability to communicate effectively both orally and in writing.
      • Performs other related duties as required.


      • Specialized technical knowledge of permitting, plan review and construction process.
      • Ability to perform and/or supervise specialized work in that area.
      • Knowledge of federal, state and local regulations pertaining to assigned functional area.
      • Skill in the application of supervisory techniques.
      • Ability to communicate effectively, orally and in writing.
      • Ability to establish and maintain effective working relationships with others within and outside own organization.
      • Ability to use initiative and exercise sound judgment.
      • Ability to initiate and sustain action to accomplish goals of the functional area.
      • Ability to remain calm and provide guidance to subordinate staff in crisis situations.
      • Ability to organize work, set priorities, and determine resource requirements.
      • Performs operational duties for the Building Permitting Staff
      • Supervise and coordinate activities of the assigned team.
      • Writes performance evaluations; issues counseling forms/disciplinary actions; handles employee complaints and grievances; recommends the hiring, termination, and promotion of staff
      • Coordinate schedules and service coverage during service areas
      • Reassign and task employees to handle work load demands as needed
      • Develop manuals and checklists for the team.


        ICC Permit Tech Certification, or ability to obtain within one year

        Certified Floodplain Manager certification, or ability to obtain in two years



        We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

        • Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from two (2) healthcare plan options. Coverage is effective the first of the month following thirty (30) days of employment.
        • Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following thirty (30) days of employment.
        • Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following thirty (30) days of employment.
        • Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
        • Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
        • Holidays: Employees receive up to twelve (12) paid holidays per year.

        Visit our Benefits page for more exciting details.

        Veteran’s Preference:

        Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

        Equal Opportunity Employer:

        Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

        Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

        Hillsborough County is a drug free workplace.

        Response/Recovery Activities:

        Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*



        In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.