Program Coordinator (ASO)

Recruitment #1806-PROGCCBDM-001

Introduction

The Children’s Board of Hillsborough County has been proudly serving children and families since 1988. The strategic focus of the Children’s Board is to provide funding to local organizations that share a common goal of providing support services to children so they can lead a healthy, safe, and productive life, allowing the whole community to thrive.

Our funded partners have clearly defined goals and outcomes that are regularly monitored for quality and performance. It is the Children’s Board vision that Hillsborough County will be recognized as one of the top five places in the nation to raise children. The Children’s Board believes our people are our greatest asset. We offer an environment that challenges everyone to grow, contribute, excel and share successes.

Read on to learn more about this exciting opportunity to join our team!

JOB OVERVIEW

Performs a variety of advanced administrative, fiscal, and programmatic duties associated with the Administrative Services Organization (ASO).

MINIMUM QUALIFICATIONS

A Bachelor's degree; and
One or more years of experience managing projects, programs or activities, preferably in a service provider network.

Or
An equivalent combination of education, training and experience that would reasonably be expected to provide the job-specific competencies noted below.

JOB SPECIFIC COMPETENCIES

  • Considerable knowledge of providers of children’s services available in Hillsborough County
  • Considerable knowledge of administrative practices
  • Knowledge of the functions, activities, requirements, and objectives of the Administrative Services Organization
  • Knowledge of agency's fiscal requirements 
  • Proficiency with Microsoft Office Suite 
  • Excellent verbal and written communication skills 
  • Ability to research, collect, and organize data 
  • Ability to maintain a large database of information and enter data with a high degree of accuracy
  • Ability to use initiative and exercise sound judgment 
  • Ability to multi-task with attention to detail and manage changing priorities with a positive attitude 
  • Ability to handle restricted, sensitive and confidential information 
  • Ability to serve the public and represent the Children’s Board with courtesy and professionalism

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Reviews, monitors, and processes participant payment requests for the ASO.
  • Ensures appropriate payment documentation has been obtained and is available for audit.
  • Reviews back up documentation and attaches to payments, and ensures compliance with ASO fiscal documentation requirements. 
  • Processes provider invoices and resolves problems related to invoices. 
  • Provides training, consultation, and technical assistance to case managers, supervisors, and providers. 
  • Assists with management of the provider network, including addition of new providers, gathering tax and credential documents, and maintaining provider database and credential files.
  • Ensures compliance with ASO policies and procedures and fiscal documentation requirements.
  • Participates in quality management activities including administration of stakeholder surveys, conducting internal quality assurance activities, and programmed site visits.
  • Reviews existing procedures for compliance and formulates new procedures if required.
  • Provides back-up for other core functions of ASO operations as needed.
  • Performs other related duties as required.

 

Selection Plan

  • Supplemental Questionnaire and Application Screening
  • Establish List of Qualified Candidates
  • Department Selection Interviews*
  • Background Investigation
  • Offer

*The Department named at the top of this job bulletin is responsible for reviewing the qualified applications on the referral list and will carefully consider all qualified submissions during the screening of candidates. You will be contacted by the department directly if you are selected to continue in the recruitment process. Due to the high level of interest in the position, it will not be possible to interview every minimally qualified applicant. The Department, or its Human Resources Department, will notify you, via email, when the position has been filled. 

Conclusion

VETERANS' PREFERENCE: The Civil Service Board and its client agencies value the service veterans and their family members have given to our country and support the hiring of returning service members and military spouses. Therefore, special consideration and priority in appointment will be given to veteran preference-eligible applicants (as described in Section 295.07, F.S.) throughout each step of the selection process.

The applicant claiming veterans' preference is responsible for providing required documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference.  This documentation may be provided at the time of application submission. Documentation can easily be provided to us electronically through this online application system (preferred), but can also be provided to us by email, fax, or USPS. However, in ALL cases, required documentation must be provided to us prior to the closing date of the vacancy announcement.

Applicants that meet the minimum job requirements and qualify for Veterans’ Preference who believe they have not been afforded employment preference in accordance with applicable Florida law, may file a written complaint requesting an investigation with the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd, Room 214, St. Petersburg, Florida 33708. The complaint must be filed within 60 calendar days from the date the applicant receives notice that s/he was not selected.  Prior to filing a complaint, however, it is the responsibility of the preference-eligible applicant to contact the employer at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

For more information on Veterans' Preference, please visit the Civil Service Board website by clicking here.

DRUG-FREE WORK PLACE: The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.

HILLSBOROUGH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Hillsborough County provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

AMERICANS with DISABILITIES ACT (ADA):  Hillsborough County welcomes and encourages applications from persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

APPLICANTS RIGHTS UNDER FEDERAL EMPLOYMENT LAWS:  Family and Medical Leave Act (FMLA) Poster;  Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.