County Administrator HR Clerk of the Circuit Court

Tax Roll Records Specialist I

Recruitment #1911-TARSP1PAI-003

Introduction

Hillsborough County (County seat of Tampa, FL) is a great place to work! Situated along Florida's Gulf Coast, this region boasts an enviable quality of life with year round sunshine, a unique cultural heritage and a diverse business climate. For both individuals and companies alike, Tampa offers accessibility, affordability and opportunity.

Hillsborough County Government is a great employer looking for new members to join its team who are aligned with the core values of commitment to excellence; stellar customer service; and embracing diversity, transparency, and accountability.  Our employees enjoy careers that are professionally and personally rewarding and provide competitive and reasonable compensation.   

Hillsborough County Government consists of many independent agencies and thousands of employees.  We provide a wide range of municipal services to the citizens of Hillsborough County, including port operations, childrens' education, arts and culture, courts, planning and zoning, public transportation, environmental protection, and employment-related services.

Read below to learn more about this exciting opportunity to join our team.

IDEAL CANDIDATE PROFILE

The ideal candidate will have at least 1 year of administrative or clerical experience working in a customer service or data entry position within a government property appraisal office, or a real estate company/agency. The ideal candidate should have routine experience with office related procedures and practices and should demonstrate excellent attention to detail.

MINIMUM QUALIFICATIONS

Graduation from high school or possession of a GED Certificate; and

One year of experience working in a customer service or data entry position for a government property appraisal office or real estate company/agency.

JOB SPECIFIC COMPETENCIES

  • Knowledge of routine office policies, procedures, and practices.
  • Knowledge of appraisal practices and procedures related to customer service, transfer of property ownership, data-entry, and property tax exemptions.
  • Knowledge of draft, aerial and variance maps; and related fee schedules.
  • Ability to research and resolve  questions, issues, and concerns, related to the areas of customer service, transfer of property ownership, and property tax exemptions eligibility, and compliance.
  • Ability to use a computer, Microsoft Office software, property appraiser databases, and related applications.
  • Ability to research requests for property appraisal information, from multiple sources, to include  files, records, accounts, databases, internet, and from various agencies, companies or other government sources.
  • Ability to represent the Hillsborough County Property Appraiser’s office in a courteous and professional manner.
  • Ability to provide support, as needed, to all departments, divisions, sections, and areas of the agency.
  • Ability to perform standard mathematical and geometrical computations used in property valuation.
  • Ability to familiarize and remain current on statutory, department, and agency-wide deadlines and calendar of events for applications, appeals, and TRIM deadlines.

REPRESENTATIVE DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Reviews, sorts and scans incoming mail and emails to determine appropriate action required.
  • Researches various databases, such as Florida Department of Motor Vehicles, Official Records, and Lexis Nexis, to verify and determine homestead exemptions.
  • Researches and resolves questions, issues, and concerns related to areas of customer service, transfer of property ownership; property tax exemptions, eligibility and compliance.  As needed, elevates complex issues to higher level staff member.
  • Enters, updates, and files information and documentation such as, building permits, appraiser notes, and agricultural applications into related computer software, applications, and databases.
  • Responds to telephone, mail, or in-person customer queries for information such as, qualifications, retaining exemptions, loss of exemptions, exemption corrections, and homestead tax liens.
  • Provides support, as needed, to all departments, division, sections, and areas of the agency.
  • Performs standard mathematical and geometrical computations used in property valuation.
  • Represents agency in a courteous and professional manner.
  • May maintain and order supplies and office equipment.
  • May reconcile monies received for data and file records requests.
  • Performs other related duties as required.

Selection Plan

  • Supplemental Questionnaire Screening
  • Establish List
  • Department Selection Interviews*
  • Background Investigation
  • Offer

*The Department named at the top of this job bulletin is responsible for reviewing the qualified applications on the referral list and will carefully consider all qualified submissions during the screening of candidates. You will be contacted by the department directly if you are selected to continue in the recruitment process. Due to the high level of interest in the position, it will not be possible to interview every minimally qualified applicant. The Department, or its Human Resources Department, will notify you, via email, when the position has been filled. 

Conclusion

VETERANS' PREFERENCE: Hillsborough County government, the Civil Service Board and its client agencies value the service veterans and their family members have given to our country and support the hiring of returning service members and military spouses. Therefore, special consideration and priority in appointment will be given to veteran preference-eligible applicants (as described in Section 295.07, F.S.) throughout each step of the selection process.

The applicant claiming veterans' preference is responsible for providing required documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference CAN be provided at the time of application submission. Documentation can easily be provided to us electronically through this online application system (preferred), but can also be provided to us by email, fax, or USPS. However, in ALL cases, required documentation must be provided to us prior to the closing date of the vacancy announcement.

Applicants that meet the minimum job requirements and qualify for Veterans’ Preference who believe they have not been afforded employment preference in accordance with applicable Florida law, may file a written complaint requesting an investigation with the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd, Room 214, St. Petersburg, Florida 33708. The complaint must be filed within 60 calendar days from the date the applicant receives notice that s/he was not selected.  Prior to filing a complaint, however, it is the responsibility of the preference-eligible applicant to contact the employer at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

For more information on Veterans' Preference, please visit the Civil Service Board website by clicking here.

DRUG-FREE WORK PLACE: The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

RESPONSE/RECOVERY ACTIVITIES: Employees may be required to participate in response/recovery activities in response to a major emergency or natural disasters affecting County operations. In such situations, every effort will be made to maintain operations, but employees may be assigned to carry out response activities suited to their skills and capabilities.

HILLSBOROUGH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Hillsborough County provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.

Hillsborough County welcomes and encourages applications from persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

APPLICANTS RIGHTS UNDER FEDERAL EMPLOYMENT LAWS:  Family and Medical Leave Act (FMLA) Poster;  Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.