Los Angeles Community College District

Operates and monitors computer systems and related network devices to process business data according to operating instructions and troubleshoots routine system failures and data processing errors in the District’s central data center.

Operates and monitors computer systems and related network input and output devices in the District’s central data center.

Uses systems management software to monitor computer and network operations at multiple locations and takes appropriate action in case of malfunction.

Detects routine data processing interruptions and failures and makes appropriate corrections.

Sets-up and runs daily and ad hoc business data production batch jobs according to operating instructions, performs data backup operations, and prints and distributes output.

Maintains records of computer and network usage and malfunctions.

Contacts higher-level technical staff or vendors when appropriate for network hardware and software repairs and maintenance.

Maintains a current knowledge of computer hardware and software updates by attending and participating in seminars, conferences, workshops, and other training sessions and receives on-the-job training related to computer and network operations.

Performs related duties as assigned.

A Computer Systems Operator operates and monitors computer systems and related network input and output devices to process business data according to operating instructions and troubleshoots routine system failures and processing errors in the District's central data center.

A Computer Operations Supervisor is responsible for supervising, monitoring, and participating in the operation of computer systems and related network devices processing business data according to operating instructions and personally troubleshoots the more difficult system failures and data processing errors in the District's central data center.

Immediate supervision is received from a Computer Operations Supervisor. No supervision is exercised.

Knowledge of:

Capabilities of server, network devices, and computer equipment

Fundamentals of data processing

Information technology principles

Interpretation of business and technical operating procedures and flowcharts

English usage, punctuation, and spelling

Recordkeeping procedures

Capabilities of computer systems, software, and hardware common to a centralized data center

Ability to:

Work in a computing environment which requires concurrent processing of multiple tasks

Troubleshoot routine data processing errors and take effective action rapidly

Work under pressure of deadlines

Understand business and technical operating procedures and flowcharts

Work effectively and cooperatively with a diverse pool of District staff

Keep detailed and accurate records

Learn the characteristics of new computer systems, software, and hardware and update technical skills to adapt to changing technology

Learn basics of servers and networks operations

Education and Experience:

Graduation from high school or its equivalent AND two years of recent, full-time, paid experience in computer and/or network operations in a large scale computer environment. Experience in a computer data center serving multiple sites is desirable.

Completion of college-level coursework in computer science, information technology, or a related field is desirable.

Physical Requirements:

Ability to lift and move items weighing up to 50 pounds

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• 19 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District. Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System. Employees are also covered by Social Security.
• Employee Assistance Program

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.