Los Angeles Community College District

Plans, coordinates, supervises, and participates in the day-to-day activities of assigned college store operations including ordering, storekeeping, merchandising, sales, customer service, and cashiering functions; at larger store operations, supervises ancillary store operations such as a convenience store, coffee bistro, and copy center.

Plans, coordinates, supervises, and participates in the ordering, storekeeping, merchandising, sales, customer service, and cashiering functions of a college store that sells items such text books, school supplies and gear, computer software, gift ware, candy and snacks, sundries, and other related items.

Recommends and implements operational procedures and work methods for assigned operations.

Evaluates new equipment, systems, and products for assigned store operations.

Interfaces and maintains effective working relationships with vendors involving new or improved products, sales promotions, product orders, invoices, and shipments.

Ensures that product prices are accurate and up-to-date.

Participates in the preparation of the annual budget and review and control of expenditures of funds.

Diagnoses malfunctions of cash registers and point of sale systems, computer equipment, and makes minor repairs and adjustments; contacts service technicians as needed.

Investigates customer complaints and takes appropriate action.

Identifies opportunities for sales promotions and product marketing.

Resolves problems related to daily sales receipts with the college business office.

Selects, trains, evaluates, and supervises the work of assigned staff.

Prepares records, reports, and correspondence on matters related to store operations.

Ensures the proper receipt, marking, display, stocking, and storage of store merchandise and monitors inventory levels.

Organizes and/or participates in annual and periodic inventories.

Assists in the development and implementation of internal controls to safeguard the assets of a college store including cash and inventories.

Secures assigned facilities at the close of business.

Supervises ancillary store operations such as a convenience store, coffee bistro, and copy center at larger store operations.

Acts for the store manager in his/her absence at larger store operations.

Participates in the maintenance of the store website.

Performs related duties as assigned.

A College Store Supervisor is responsible for supervising assigned operations of a college store and performs a variety of ordering, sales, storekeeping, merchandising, customer service, and cashiering functions.  Use of computer equipment and computer applications is an integral aspect of the duties. Incumbents are typically assigned to the evening shift at larger college store operations or supervise the day-to-day operations of a small college store. At larger bookstore operations positions are also  assigned supervisory responsibilities over ancillary store operations such as a convenience store, coffee bistro, and copy center.

A College Store Manager applies a thorough knowledge of retail merchandising, marketing, and management methods and procedures in managing all operations of a college store. Use of computer equipment and computer applications is an integral aspect of the duties. At larger store operations an incumbent also assumes managerial responsibilities over ancillary operations such as a convenience store, coffee bistro, and  copy center.

General supervision is received from a classified administrator or manager. Immediate supervision is exercised over assigned clerical and operational staff.

Knowledge of:

Principles of retail sales management

Merchandising techniques and promotion

Principles of inventory management and control

Principles of customer service

Purchasing procedures and sources of supply for textbooks, school supplies and gear, sundries, and other retail products sold in a college store

Common business practices with respect to ordering, sales, storekeeping, and cash handling

Principles and practices of money management and control

Loss prevention methods and techniques

Organization and use of records

Letter, memorandum, and report formats

Principles of supervision and training

Uses and capabilities of computer equipment, systems and software used in the management of retail operations 

Skill In:

Use of computers and standard equipment

Ability to:

Supervise and participate in assigned college store operations and ancillary operations

Implement and enforce store operational procedures

Quickly understand situations and take effective action

Gather, compile and critically review financial data and resolve discrepancies

Plan, assign, evaluate, and supervise the work of others

Effectively utilize computer equipment and software in the performance of duties

Train others in the functions, rules, practices, and procedures of the assigned operations

Give clear and concise instructions

Identify promotional and marketing opportunities

Effectively communicate orally and in writing

Maintain accurate records and prepare reports

Work effectively and cooperatively with District staff, vendors, students, and the public

Learn specialized computer applications

Education and Experience:

A.    An associate degree or its equivalent from a recognized college or university preferably with coursework in business management, merchandising, computer applications and office technologies (CAOT), merchandising, or business accounting AND two years of recent, full-time, paid general merchandise retail experience which included responsibility for ordering, sales, merchandising, and inventory control. One year of the required experience must have been in a supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a supervisory capacity. Experience in a college retail store is desirable.

OR

B.    Graduation from high school or its equivalent AND four years of recent, full-time, paid general merchandise retail experience which included responsibility for ordering, sales, merchandising, and inventory control . One year of the required experience must have been in a supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a supervisory capacity. College level course work in business management, merchandising, business accounting, and computer applications is desirable. Experience in a college retail store is desirable.

OR

C. Any equivalent combination of A or B.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.