Los Angeles Community College District

Performs a variety of specialized clerical and limited student support functions in the Disabled Students Programs and Services office.

Explains and interprets procedures and eligibility requirements for program services to students, staff, and the public.

Communicates with students to obtain and impart pertinent information necessary for provision of program services.

Provides individuals and groups with information related to financial aid, job placement, career, and educational planning.

Assists students with disabilities in accessing a variety of services by providing support services such as test proctoring, note-taking, reader services, tutoring, special parking, registration assistance, mobility assistance, etc.

Refers students to various campus departments and community organizations for further information and assistance regarding specialized programs and services.

Effectively utilizes standard office software applications to prepare correspondence concerning specialized programs and services.

Reviews and processes various forms, records, and applications by checking them for completeness, accuracy, and compliance with program requirements and verifies data through a variety of sources such as academic records.

Operates a computer terminal to input and update student data and verify student information.

Assists in the preparation and submission of mandated reports and documents.

Maintains the security of files and records containing confidential data on program participants.

Contacts campus, community, and governmental representatives and organizations to obtain information regarding available resources, to inform agencies of services offered, to encourage participation in specialized services and programs, and to obtain periodic information regarding the progress of individuals participating in the program.

Schedules appointments for students with counselors, tutors, and/or other office support staff.

May proctor placement and interest tests.

May assist in writing copies of bulletins, brochures, and news releases to publicize various services.

May maintain an inventory of office supplies and order, receive, stock, and distribute supplies.

May provide work direction to student employees.

Performs related duties as assigned.

A Special Services Assistant performs a variety of specialized clerical and limited support functions related to the provision of services for students in the Disabled Student Programs and Services office. A working knowledge of the program requirements and procedures is applied in performing the duties of the class.

A Student Services Assistant participates in the development, promotion, coordination, and evaluation of a student services programs. A thorough knowledge of program requirements and procedures is continuously applied in performing the duties of the class.

Immediate supervision is received from a classified or academic supervisor. May provide work direction to clerical staff and student employees.

Knowledge of:

Customer service techniques for public contact in person, on the telephone, and in written communication

Correct use of business English, punctuation, spelling, and grammar

Letter, memorandum, and report formats

Basic requirements of Federal and State laws concerning persons with disabilities

Recordkeeping procedures

Capabilities of computer systems, software, and hardware common to student services programs

Ability to:

Interface effectively with individuals from various educational, socioeconomic, ethnic, and special needs backgrounds

Understand, interpret, and apply laws, rules, and procedures pertaining to Disabled Student Services and Programs

Tactfully and accurately impart and secure information pertaining to special services

Assist students in filling out appropriate forms and applications

Interface effectively with administrators, employees, and representative of public and private organizations

Effectively utilize computer equipment in the performance of duties

Give clear and concise information

Prepare routine correspondence and reports

Use proper spelling, punctuation, and grammar

Keep information confidential

Keep accurate records and files

Learn specialized computer applications

Education:

Graduation from high school or its equivalent.

Experience:

None is required. One year of full-time paid general clerical experience which included use of computer equipment and public contact is desirable.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.